Windows 10: AMD radeon crash help please

Discus and support AMD radeon crash help please in Windows 10 Drivers and Hardware to solve the problem; Basically when I play certain games the screen randomly turns to a random color and audio stops, I have to turn my pc off and on to do anything. When I... Discussion in 'Windows 10 Drivers and Hardware' started by BeFour6, Sep 14, 2018.

  1. BeFour6 Win User

    AMD radeon crash help please


    Basically when I play certain games the screen randomly turns to a random color and audio stops, I have to turn my pc off and on to do anything. When I get on I get this error message that says some like "AMD radeon settings have been reset to default due to unexpected system failure"


    I literally just updated my drivers earlier today and it still happens.


    Btw I have an rx 480

    :)
     
    BeFour6, Sep 14, 2018
    #1
  2. Rose Cal Win User

    AMD Radeon Settings update CRASHES

    Hi,

    It is possible your AMD Radeon Settings crashes after update due to compatibility issue. To isolate your issue, kindly answer the following questions:

    • Did you get any error messages? If yes, could you provide us a screenshot?
    • What troubleshooting steps have you done so far?
    • Does this happen only when you watch videos?

    We're looking forward to your response.
     
    Rose Cal, Sep 17, 2018
    #2
  3. AMD RADEON Graphis

    After following these steps
    • Press Windows key + R.
    • Type “devmgmt.msc” and hit Enter.
    • Click on View Tab, Select Show hidden devices.
    • Click on Scan for Hardware changes.
    • Check if any unknown devices show up and expand the Display Adapters listed in the device list.
    • If the Display device is listed, right click on it >click Properties.
    • In General tab, under device status check for the message. Post back if there is any error message.
    i found AMD RADEON R7 M265 in display adapters but when i was search AMD in windows ,i was not found further when i click right button of touch pad for refresh also not found AMD Graphics catalyst.also i not found any AMD driver in control pannel installed
    programm list...why?
     
    KANCHAN PRASAD, Sep 17, 2018
    #3
  4. NMUK Win User

    AMD radeon crash help please

    AMD ATI Radeon HD 3450

    Hi,

    After many users reporting the same issue after AMD Windows 10 Nov 2017 update where rolling back driver was not working we found the steps to resolve this for all of them at AMD mobility Radeon HD4500 not working after windows 10 update Solved - Page 2 - Windows 10 Forums

    Extracted steps from this article and post by psylocyble/jcorallo:

    • Device Manager
    • Display Adapters and right click on your installed adapter
    • Choose Update Driver
    • "Browse my computer for driver software"
    • Click "Let me pick from a list of available drivers on my computer"
    • In the list choose an older driver and click Next

    In our case it was the 2015 driver which resolved the issue for most users.

    Microsoft or ATI/AMD have made an major mistake in releasing these updates as we have received many calls in the last 3 working days from clients, for some reason is using Microsoft generic drivers instead after the update.

    Hope this helps you and others.
     
Thema:

AMD radeon crash help please

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