Windows 10: An error while importing pictures and videos on Photo Gallery on Windows 10?

Discus and support An error while importing pictures and videos on Photo Gallery on Windows 10? in Windows 10 Customization to solve the problem; I have a problem while importing pictures and videos from my iPhone 11 into my Windows 10 PC. On Photo Gallery, while I am trying to import my media,... Discussion in 'Windows 10 Customization' started by Stefan Leigh-Lancaster, Aug 17, 2020.

  1. An error while importing pictures and videos on Photo Gallery on Windows 10?


    I have a problem while importing pictures and videos from my iPhone 11 into my Windows 10 PC.

    On Photo Gallery, while I am trying to import my media, I get a message saying, "The following error occurred while importing so-and-so.JPG or MOV: The device is unreachable. What do you want to do? Try again, skip this file, skip all files with errors."

    I already have my iPhone set on the settings and on the photos to "Keep Originals".


    What can I do?

    :)
     
    Stefan Leigh-Lancaster, Aug 17, 2020
    #1

  2. Importing pictures to photo gallery using windows 10

    Hi,

    Thank you for posting in Microsoft Community.

    Are you importing images into Windows photo gallery/photo app?

    What is the error message does it displays while importing photos in the photo gallery?

    As a workaround, remove all devices plugged into a USB port and restart the computer to see if the problem persists.

    I suggest you reply to us with screenshot for further assistance.

    Thanks.
     
    Anil Madishetty, Aug 17, 2020
    #2
  3. Cannot Import photos to Windows 10

    Hi Pawsitive Girl,

    We appreciate you for being a part of Windows 10.

    I suggest you to import the photos using Photo gallery app.

    Please be informed that you will be able to see the Photo gallery in the apps list only if you have installed Windows essentials.

    Note: If you have installed Windows Essentials, skip the step 1 and proceed to step 2.

    Step 1:

    Windows Essentials is a suite of products like Photo gallery/Movie maker/Live Mail/Live Writer/One drive available in one easy download.
    Windows Essentials is a suite of products available in one easy download.
    I suggest you to install the Windows Essentials from the below link.

    Windows Essentials

    http://windows.microsoft.com/en-in/windows-live/essentials

    Step 2:

    After downloading the Windows essentials from the below link, you will be able to access the Photo gallery. Refer to the below article and check if you are able to import photos and videos from the Photo gallery.

    Import photos into Photo Gallery
    http://windows.microsoft.com/en-US/windows-live/photo-gallery-import-photos-faq

    I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

    Thank you.
     
    Kiran Kishore, Aug 17, 2020
    #3
  4. Jessen P Win User

    An error while importing pictures and videos on Photo Gallery on Windows 10?

    Cannot import photos to Photo gallery from Windows phone

    Hi,

    Thank you for being part of Windows 10.

    Do you get any error message when you import them to live photo gallery?

    Please review the steps if this is how you are trying to import the photos.

    To import photos from a camera, phone or other device, CD, or DVD


    • Make sure that your device is turned on and connected to your PC, or that the disc is inserted into your PC's CD or DVD drive.

    • Open Photo Gallery.

    • Click the Home tab, and then click Import.

    • In the Import Photos and Videos dialog box, click the device that you want to use, and then click
      Import. If you're importing from a CD or DVD, select the CD or DVD drive.

    • Click More options to select the options that you want to use, such as where to save the files and what format to use for the folder and file names.

    • Click one of the following two options: Review, organize and group items to import or
      Import all new items now.
    Do get back to us for any issues pertaining to Windows in the future. We will be happy to help.
     
    Jessen P, Aug 17, 2020
    #4
Thema:

An error while importing pictures and videos on Photo Gallery on Windows 10?

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