Windows 10: Another BSOD/freezing case -Thinkpad X390

Discus and support Another BSOD/freezing case -Thinkpad X390 in Windows 10 BSOD Crashes and Debugging to solve the problem; Hello, Hoping to get some help with a long-lasting BSOD/freezing/shut-down issue--I believe these problems started with the Win 10 update from last... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by couver, Mar 5, 2021.

  1. couver Win User

    Another BSOD/freezing case -Thinkpad X390


    Hello,

    Hoping to get some help with a long-lasting BSOD/freezing/shut-down issue--I believe these problems started with the Win 10 update from last Fall, but I've taken all the updates since, as well as fiddled with drivers and testing, and am still having problems. I decided to do a clean install of Windows, and fairly quickly got a BSOD, so I went down the rabbit hole again (see below). My computer froze several times this morning, but did not BSOD. It occurred to me that I enabled a desktop background slideshow with a one-minute refresh interval, which makes me very suspicious of the graphics card, but it tests good, and multiple attempts at driver's haven't helped (had played with this before the re-build also). Prior to the rebuild, I would say the bigger issue over BSOD was the machine would reboot when put to sleep (with lid), with the occassionaly BSOD; the freezing up with no BSOD is much more prevalent now (I turned off the slideshow, and am able to operate, at least for now). It seems like every failure results in this error:

    Kernel error 41 70368744177664, 2

    In researching the error, I tried all of the following, and problem more, but these are things, roughly in order, that I tried rebuilding:

    - Fresh install of Win10 (non-Lenovo)
    - Set all advanced power settings (sleep, hard drive, hibernate, monitor) to never
    - Turned off fast startup
    - Made closing lid hibernate instead of sleep--seems to have solved the reboot on sleep problem?
    - Disabled the biometric setting in bios (was already disabled); latest BIOS
    - Disabled Lenovo fast start (in services)
    - Turned off IPV6 in the wi-fi adapter
    - Verified drivers were reasonably current, but did not replace all
    - Manually updated SSD driver, but may have been okay--was looking at wrong device initially
    - Manually updated wi-fi driver directly from Intel over the Lenovo one (Intel AC-9560)
    - Ran hardware tests for everythiny--no issues
    - Ran deeper hardware tests on memory, processor, ssd, video card, motherboard, wi-fi--no issues
    - Manually ran the "tuneup" commands (scanhealth, restore health, sfc, chkdsk)
    - There was a repair when running sfc /scannow at one point--no idea what it was (possibly have the CBS log)
    - There were also chkdsk errors that were fixed, but only when chckdsk wouldn't run, and then ran at startup
    - Ran the "tuneup" batch file recommended on this site--doesn't seem like there are any errors (will try to post below)
    - Changed the "on battery" wi-fi adapter power saving mode to maximum performance
    - Used Intel update tool to update the UHD 620 and bluetooth drivers (manual attempt to update UHD 620 had failed)
    - Switched to 2.4G wi-fi band

    Machine details:

    Lenovo X390
    Intel Core i5-8265U
    8 GB RAM
    Samsung SSD 970 Evo Plus 1TB
    Intel AC 9560 wireless card
    Windows 10 Pro Build 19042

    Any ideas where to go from here? Thanks in advance.

    Code:
    - - - Updated - - -

    I just ran the "V2 log collector" if that helps--file attached.

    :)
     
    couver, Mar 5, 2021
    #1

  2. Thinkpad freezing problem

    Hi I have a problem with an IBM thinkpad t40 laptop. Everytime I plug in a USB device it freezes. What can I do?
     
    Peteballaghaderreen, Mar 5, 2021
    #2
  3. NetSurfer Win User
    BSOD and freezing

    Yesterday I started up my laptop from hibernating and it freezes, after restarting several times I get a BSOD which freezed on the BSOD one time.
    After restarting again the laptop freezed at the Welcome screen.
    I have had the freezing before, it was gone for about 2 months.
    I did not install any new hardware.
    Now it seems to run fine again.

    But what is causing the freezing and the BSOD?
    I bought this laptop last January.
     
    NetSurfer, Mar 5, 2021
    #3
  4. Beldar Win User

    Another BSOD/freezing case -Thinkpad X390

    Thinkpad T510 is bricked after entering PIN in setup

    I bought it from a reputable dealer on eBay on July 6th. No history given, except the dealer formatted theHD and tested everything. The listing says No Returns. But he may be open to an exchange. LENOVO THINKPAD T510 15.6” i5 M520 2.40ghz 4GB Ram 500gb HDD DVD RW W/ Charger | eBay
    Before I press for that I'm going to try the steps you've suggested further down in this thread.
     
    Beldar, Mar 5, 2021
    #4
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Another BSOD/freezing case -Thinkpad X390

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