Windows 10: Anti Virus Scan Fail.

Discus and support Anti Virus Scan Fail. in Windows 10 Installation and Upgrade to solve the problem; Due to COVID-19, my daughters are off school doing blended learning. A teacher has recently set up work on Minecraft Education Edition asking us to... Discussion in 'Windows 10 Installation and Upgrade' started by Jodywest1, Jan 4, 2021.

  1. Jodywest1 Win User

    Anti Virus Scan Fail.


    Due to COVID-19, my daughters are off school doing blended learning. A teacher has recently set up work on Minecraft Education Edition asking us to download it and complete the instructions. We have signed up and everything, but when trying to download the actual programme Minecraft Education Edition it takes at least a minute to download and then says "Could not download - virus scan failed". I have looked at the settings to see if it is a problem on there but nothing is wrong. I have also gone on numerous websites following instructions on how to fix it but none of them have worked. I have even gone of the Microsoft website and looked up instructions, followed them and they have still not worked. My daughter is now unable to do her school work because of this difficulty. Lots of people have said that it isn't working due to the anti virus on the computer blocking downloading things but it simply cannot be because our anti virus ran out a couple of months ago on this device. We have not since renewed it since. Earlier on in the year, we had the same problem and the teacher said that we can just not do the piece of work that he set up. The only reason why we are asking now is because this is a piece of work that my daughter really wants to do and enjoy. Not only this, we feel that this is just getting ridiculous. My daughters can only complete a small selection of work which isn't good. Any ideas on how to solve this so we can download things on the computer? Please get back to me ASAP.

    :)
     
    Jodywest1, Jan 4, 2021
    #1
  2. oemSoft Win User

    How to scan anti-virus with windows Defender?

    For windows 10, I would like to know on how to scan anti-virus with windows Defender, when I select a file and right click, there is no anti-virus for scanning for windows defender and how to make windows defender update automatically?

    Does anyone have any suggestions?

    Thanks in advance for any suggestions
     
    oemSoft, Jan 4, 2021
    #2
  3. Polarman Win User
    Microsoft Exclusion List for Anti-virus

    Apparantly, Microsoft posted a list of files that can be "Excluded" from any Anti-Virus that you use to help with scanning performance.

    You can read about here:

    http://support.microsoft.com/kb/822158
     
    Polarman, Jan 4, 2021
    #3
  4. Anti Virus Scan Fail.

    Windows Defender realtime scanning will not switch on - it detects another anti-virus product.

    Windows Defender realtime scanning will not switch on, and the message suggests there is another anti-virus product present but if there is it does show up in Window 10 UI.

    The long story is that I am troubleshooting a problem with application software. The manufacturer suggest removing Bitdefender because there product is incompatible. I thought I would give this a try, if only to element Bitdefender as a cause.

    Firstly, I upgraded from Bitdefender 2016 to 2017 to see if that made a difference. The application still failed so I decided to try removal.

    • I used the standard uninstall to remove Bitdefender 2017, rebooted but Windows Defender would not start realtime protection because another product was providing realtime protection
    • I download the uninstall application for Bitdefender 2017, ran it then rebooted but Windows Defender would not start realtime protection because another product was providing realtime protection
    • I checked the file system and all Bitdefender files have been deleted.
    • I check the registry and found a couple of references to Bitdefender Wallet, then deleted these.
    • I rebooted but Windows Defender would not start realtime protection because another product was providing realtime protection
    • I reran the uninstall application for Bitdefender 2017 then rebooted but Windows Defender would not start realtime protection because another product was providing realtime protection.
    I can find no traces of Bitdefender so I wonder why Windows Defender detects another anti-virus software. I've check other posts but couldn't find additional steps for uninstalling an anti-virus software. Any suggestions?

    Moved from Windows 10
     
    SystemOfTheWorld, Jan 4, 2021
    #4
Thema:

Anti Virus Scan Fail.

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