Windows 10: Antivirus program detected a virus in Microsoft Remote Desktop

Hello,In my last virus scan my antivirus program presumably detected a high risk item and deleted it. The item name goes like this; "C:\Program Files\WindowsApps\Microsoft.RemoteDesktop_10.2.1810..........and it goes on"AV program identifies it as "Heur.Generic." Was that a false alarm or can this file be infected with such a virus? Or was that file even related to Microsoft Remote Desktop at all?Best regards,

:)

 

remote desktop

Hello,



Thank you for writing to Microsoft Community Forums.



Please help me with the below details to understand your issue in a better way:

1. Are you using the Microsoft remote desktop app?
   

If you are using the Microsoft remote desktop app downloaded from
Microsoft store then, I suggest you to follow the steps to
fix problems with apps from Microsoft Store.



If the issue still persists with the Microsoft remote desktop app, then you can contact the support team by going to the

link and scrolling down to the bottom and clicking on
Microsoft remote desktop support under the Publisher info.



However, if you are using the Remote desktop connection, which comes pre-installed with Windows 10, then I suggest you to please post your question in the
TechNet forum.



Hope it helps.



Prakhar Khare

Microsoft Community - Moderator

 

Remote desktop rebooting

Hi,

We may need more information about the issue on the remote desktop that keeps rebooting, kindly respond to the following questions:

• How do you access the remote desktop?
• Is the process of the connection through a wireless connection?

We suggest that you check your firewall or antivirus settings if it is blocking the connection between the two devices.

We look forward to your response.

Regards.

 

Remote Desktop can't connect to the remote computer

We suggest that you disable any security program on your computer and check if it resolves the issue.

NOTE: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as
soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Then follow the steps below to ensure remote desktop is enabled:

• Click Start.
• Click on File Explorer.
• Right-click This PC.
• Select Properties.
• Click Remote settings in the upper left hand corner.
• Ensure the option Allow remote connection to this computer and
  Allow Remote Assistance connection to this computer is selected.
• Click Apply and OK.
• Reboot the PC for the changes to take effect.

Let us know the result.