Windows 10: Any solutions?

Hiya!


I've got a new problem- my Windows, Shift+R combination, and Alt keys are not working!


We installed Bandicam from a user named unpack98 from GitHub. Technically, it turned out that he had a ransomware in his repositories the one that attacked us was Ransom:MSIL/JigsawLocker.A...Defender removed it fully, and we installed an original one from the official website. Before and after the attack, the Windows key was working well there were some interruptions before the attack, but it worked, but when we installed the original thing, it stopped responding! I don't have a Win Lock key. I re-registered all apps and even ran a sfc scan. I came up empty in Scancode Map in Registry Editor, enabled start menu even if it was enabled, and also ran a Dism scan.


Today morning, when my brother typed an Alt code, it didn't work...but other codes like Alt+2, Alt+8 and all worked! And when I typed this up, I was surprised to find out that the Shift+R combination is not working!!!


Do I have to reinstall Windows? I haven't yet tried a USB keyboard on this device. But I'll soon check it. Also, in the meantime, please find any solutions except those above mentioned.


Joe13 B-


Note: We also got attacked by Segurazo Antivirus, and we had to upgrade to Windows 10 Pro.

:)

 

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