Windows 10: APC index mismatch

Discus and support APC index mismatch in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi there, I've just upgraded to windows 1903 a few days ago. After the update many of my office applications have been giving me the blue screen with... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by SyedAhmad_411, Jun 13, 2019.

  1. SYEDAHMAD_411
    SyedAhmad_411 Win User

    APC index mismatch


    Hi there,


    I've just upgraded to windows 1903 a few days ago. After the update many of my office applications have been giving me the blue screen with the following error: APC index mismatch. This error has never occurred before and is constantly happening when using office applications, notably when: clicking insert in powerpoint and opening files in publisher. All my drivers are updated to the latest versions, but the Intel media sdk dfp is giving me error code: 0x80070057 when updating from the Microsoft store.


    Any help is welcome, troubleshooting steps have been taken.


    Running surface pro 6, i5, 8gb ram with Win 10 pro




    [Moved from Office/Unknown/other/Windows 10/Office 365 for business]

    :)
     
    SyedAhmad_411, Jun 13, 2019
    #1
  2. SAVEM12
    SavEm12 Win User

    APC Index Mismatch

    I got a blue screen telling me I had an error and it was gathering information and would restart. The problem was APC Index Mismatch. I've gotten this 3-4 times before. How do I fix this? I'm on Windows 10.
     
    SavEm12, Jun 13, 2019
    #2
  3. JELU CAL
    Jelu Cal Win User
    APC Index Mismatch

    Hi Adam,

    The DMP files that you've shared shows the error code 0x00000001. This was caused by the hal.dll driver which is responsible for implementing hardware functions on your device. To know more about the error code and the recommended actions, click on this

    link    .

    Let us know how it goes after you've performed the steps.
     
    Jelu Cal, Jun 13, 2019
    #3
  4. SAM-WHALE
    sam-whale Win User

    APC index mismatch

    APC-INDEX-MISMATCH

    Dual boot on Dell latitude e5570. Windows side crashes when hdmi cable is plugged in. APC INDEX MISMATCH with igdkmd64.sys on the screen as well. My graphics driver says it's up to date: Intel(R) HD Graphics 520

    crash zip files: crash.zip.
     
    sam-whale, Jun 13, 2019
    #4
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APC index mismatch

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