Windows 10: APC Index Mismatch

Hey Guys,


I got a strange problem with my pc, it doesn't happen all the time its random when i boot my pc.

Can't figure out what causes it, maby anyone has an idee?


I've uploaded as much as info on drivers etc what i can find here:

Onedrive


Hope someone can help me identify the issue


Microsoft R Windows Debugger Version 10.0.18362.1 AMD64
Copyright c Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.

Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 18362 MP 24 procs Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 18362.1.amd64fre.19h1_release.190318-1202
Machine Name:
Kernel base = 0xfffff804`0e200000 PsLoadedModuleList = 0xfffff804`0e648150
Debug session time: Tue May 5 01:12:15.516 2020 UTC + 2:00
System Uptime: 0 days 10:26:53.162
Loading Kernel Symbols
...............................................................
................................................................
................................................................
..............................
Loading User Symbols
PEB is paged out Peb.Ldr = 000000a7`2d01d018. Type ".hh dbgerr001" for details
Loading unloaded module list
.......
For analysis of this file, run !analyze -v
20: kd> !apc
*** Enumerating APCs in all processes
Process ffffe08b154ba040 System
Process ffffe08b15517080 Registry
Process ffffe08b1e62e0c0 smss.exe
Process ffffe08b1ee3e280 csrss.exe
Process ffffe08b20ff6080 wininit.exe
Process ffffe08b21081480 services.exe
Process ffffe08b2108f4c0 WerFault.exe
Process ffffe08b21096480 lsass.exe
Process ffffe08b211020c0 svchost.exe
Process ffffe08b2110a080 svchost.exe
Process ffffe08b2110b080 fontdrvhost.ex
Process ffffe08b21127240 svchost.exe
Process ffffe08b211df080 svchost.exe
Process ffffe08b219240c0 svchost.exe
Process ffffe08b218e2080 svchost.exe
Process ffffe08b2196a0c0 svchost.exe
Process ffffe08b2196c0c0 svchost.exe
Process ffffe08b219680c0 svchost.exe
Process ffffe08b219660c0 svchost.exe
Process ffffe08b219b9080 svchost.exe
Process ffffe08b219c6080 svchost.exe
Process ffffe08b21a2c080 svchost.exe
Process ffffe08b21a2d080 svchost.exe
Process ffffe08b21a32080 svchost.exe
Process ffffe08b21ae10c0 svchost.exe
Process ffffe08b21ae5080 svchost.exe
Process ffffe08b21b39080 svchost.exe
Process ffffe08b21b5f080 svchost.exe
Process ffffe08b21b76480 svchost.exe
Process ffffe08b21cc7080 svchost.exe
Process ffffe08b21ccb080 svchost.exe
Process ffffe08b21cb3080 svchost.exe
Process ffffe08b21c8f080 WUDFHost.exe
Process ffffe08b21c91080 NVDisplay.Cont
Process ffffe08b21d9b080 svchost.exe
Process ffffe08b21d67380 svchost.exe
Process ffffe08b21dc0080 svchost.exe
Process ffffe08b21d98080 svchost.exe
Process ffffe08b21de7080 svchost.exe
Process ffffe08b21dea080 svchost.exe
Process ffffe08b21deb080 svchost.exe
Process ffffe08b21e480c0 svchost.exe
Process ffffe08b21e6a0c0 svchost.exe
Process ffffe08b21f440c0 svchost.exe
Process ffffe08b21ee3040 MemCompression
Process ffffe08b21f230c0 svchost.exe
Process ffffe08b21f81080 svchost.exe
Process ffffe08b21f950c0 svchost.exe
Process ffffe08b21faf080 svchost.exe
Process ffffe08b22150080 svchost.exe
Process ffffe08b2217c080 svchost.exe
Process ffffe08b22306080 svchost.exe
Process ffffe08b155dd080 svchost.exe
Process ffffe08b223cc080 svchost.exe
Process ffffe08b15575080 svchost.exe
Process ffffe08b1555e080 svchost.exe
Process ffffe08b224370c0 spoolsv.exe
Process ffffe08b2243f0c0 svchost.exe
Process ffffe08b225e5080 svchost.exe
Process ffffe08b225e6080 svchost.exe
Process ffffe08b226c40c0 svchost.exe
Process ffffe08b226c7080 svchost.exe
Process ffffe08b226c8080 gameinputsvc.e
Process ffffe08b226ca0c0 AdjustService.
Process ffffe08b226cc0c0 OfficeClickToR
Process ffffe08b226ce0c0 GameManagerSer
Process ffffe08b22709080 svchost.exe
Process ffffe08b2270a080 svchost.exe
Process ffffe08b22707080 IPROSetMonitor
Process ffffe08b22708080 nvcontainer.ex
Process ffffe08b22739080 svchost.exe
Process ffffe08b2273c080 openvpnserv.ex
Process ffffe08b22740080 RazerCentralSe
Process ffffe08b22257080 RzSDKService.e
Process ffffe08b21076080 vmnetdhcp.exe
Process ffffe08b2262a080 vmnat.exe
Process ffffe08b22265080 svchost.exe
Process ffffe08b227d60c0 RtkAudUService
Process ffffe08b2273a080 svchost.exe
Process ffffe08b227e9080 svchost.exe
Process ffffe08b22595080 MsMpEng.exe
Process ffffe08b2259e080 RzSDKServer.ex
Process ffffe08b227d9080 vmware-usbarbi
Process ffffe08b22809080 vmware-authd.e
Process ffffe08b2271e080 zerotier-one_x
Process ffffe08b228a30c0 svchost.exe
Process ffffe08b22719080 PCMonitorSrv.e
Process ffffe08b2294d300 svchost.exe
Process ffffe08b22a780c0 svchost.exe
Process ffffe08b22bc1080 svchost.exe
Process ffffe08b22bcc080 OriginWebHelpe
Process ffffe08b22d66080 svchost.exe
Process ffffe08b22eb9080 GamingServices
Process ffffe08b22ecb080 GamingServices
Process ffffe08b22ff3080 TeamViewer_Ser
Process ffffe08b2324e080 WmiPrvSE.exe
Process ffffe08b22fa6300 rundll32.exe
Process ffffe08b23347080 vmware-hostd.e
Process ffffe08b23392080 svchost.exe
Process ffffe08b2331b440 svchost.exe
Process ffffe08b239c1080 explorer.exe
Process ffffe08b239c2080 svchost.exe
Process ffffe08b23c38080 svchost.exe
Process ffffe08b23c7f080 svchost.exe
Process ffffe08b23d7b080 Razer Synapse
Process ffffe08b1635c080 svchost.exe
Process ffffe08b15f020c0 svchost.exe
Process ffffe08b23b14080 svchost.exe
Process ffffe08b15f17080 svchost.exe
Process ffffe08b15f2b080 svchost.exe
Process ffffe08b24022080 NisSrv.exe
Process ffffe08b242633c0 pcmontask.exe
Process ffffe08b245720c0 SearchIndexer.
Process ffffe08b2542c080 WmiPrvSE.exe
Process ffffe08b253e60c0 EasyTuneEngine
Process ffffe08b257db0c0 NVIDIA Web Hel
Process ffffe08b25f72080 svchost.exe
Process ffffe08b25d670c0 audiodg.exe
Process ffffe08b25dfa080 svchost.exe
Process ffffe08b2620a080 svchost.exe
Process ffffe08b2620e080 rundll32.exe
Process ffffe08b2644f080 svchost.exe
Process ffffe08b264b5080 dllhost.exe
Process ffffe08b267cb080 Razer Central.
Process ffffe08b273e3080 steamcmd.exe
Process ffffe08b273e2080 conhost.exe
Process ffffe08b273df080 DiscSoftBusSer
Process ffffe08b282d90c0 Spotify.exe
Process ffffe08b2840a0c0 Spotify.exe
Process ffffe08b2839b0c0 Spotify.exe
Process ffffe08b15fcc4c0 svchost.exe
Process ffffe08b24f4c080 svchost.exe
Process ffffe08b23de0080 GCloud.exe
Process ffffe08b25399080 SgrmBroker.exe
Process ffffe08b257e4080 vmware-convert
Process ffffe08b252ea480 vmware-convert
Process ffffe08b245240c0 vmware-convert
Process ffffe08b298df4c0 svchost.exe
Process ffffe08b273e0080 SecurityHealth
Process ffffe08b1552d080 OfficeC2RClien
Process ffffe08b23941080 OfficeClickToR
Process ffffe08b23de1080 OfficeClickToR
Process ffffe08b26bf0080 OfficeC2RClien
Process ffffe08b21a230c0 svchost.exe
Process ffffe08b25e5a080 OfficeC2RClien
Process ffffe08b256f1080 svchost.exe
Process ffffe08b218e1080 svchost.exe
Process ffffe08b22eba080 svchost.exe
Process ffffe08b2485a080 OfficeC2RClien
Process ffffe08b27fcb0c0 svchost.exe
Process ffffe08b25131080 svchost.exe
Process ffffe08b22518080 OfficeC2RClien
Process ffffe08b2538c0c0 Teams.exe
Process ffffe08b290c6080 Teams.exe
Process ffffe08b29b8e080 OfficeC2RClien
Process ffffe08b25e24080 svchost.exe
Process ffffe08b22625080 OfficeC2RClien
Process ffffe08b284424c0 OfficeC2RClien
Process ffffe08b27ceb080 OfficeC2RClien
Process ffffe08b2c0c6080 SDXHelper.exe
Process ffffe08b2b247480 SDXHelper.exe
Process ffffe08b25e8a080 svchost.exe
Process ffffe08b2daf5080 svchost.exe
Process ffffe08b2ccc7080 svchost.exe
Process ffffe08b2c9c7080 SearchProtocol
Process ffffe08b24fb3080 SearchFilterHo
Process ffffe08b294430c0 csrss.exe
Process ffffe08b223e14c0 winlogon.exe
Process ffffe08b254384c0 fontdrvhost.ex
Process ffffe08b272f1080 LogonUI.exe
Process ffffe08b273e4080 dwm.exe
Process ffffe08b28ae8080 svchost.exe
Process ffffe08b273dd080 svchost.exe
Process ffffe08b24e1d080 gameinputsvc.e
Process ffffe08b25e2b080 NVDisplay.Cont
Process ffffe08b24983240 pcmontask.exe
Process ffffe08b220514c0 etocfile.exe
Process ffffe08b21f9b4c0 svchost.exe
Process ffffe08b263914c0 thermald.exe
Process ffffe08b298034c0 WmiPrvSE.exe
Process ffffe08b27f804c0 CPUDump.exe

20: kd> !analyze
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1, {7ffc4c25c254, 0, 10000, fffffe08759c6b80}

Probably caused by : ntkrnlmp.exe nt!KiSystemServiceExitPico+1fe

Followup: MachineOwner
---------

20: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

APC_INDEX_MISMATCH 1
This is a kernel internal error. The most common reason to see this
bugcheck is when a filesystem or a driver has a mismatched number of
calls to disable and re-enable APCs. The key data item is the
Thread->CombinedApcDisable field. This consists of two separate 16-bit
fields, the SpecialApcDisable and the KernelApcDisable. A negative value
of either indicates that a driver has disabled special or normal APCs
respectively without re-enabling them; a positive value indicates that
a driver has enabled special or normal APCs respectively too many times.
Arguments:
Arg1: 00007ffc4c25c254, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 0000000000010000, Thread->SpecialApcDisable << 16 Thread->KernelApcDisable
Arg4: fffffe08759c6b80, Call type 0 - system call, 1 - worker routine

Debugging Details:
------------------


KEY_VALUES_STRING: 1


PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1


DUMP_CLASS: 1

DUMP_QUALIFIER: 401

BUILD_VERSION_STRING: 18362.1.amd64fre.19h1_release.190318-1202

SYSTEM_MANUFACTURER: Gigabyte Technology Co., Ltd.

SYSTEM_PRODUCT_NAME: X570 AORUS PRO

SYSTEM_SKU: Default string

SYSTEM_VERSION: -CF

BIOS_VENDOR: American Megatrends Inc.

BIOS_VERSION: F12e

BIOS_DATE: 03/06/2020

BASEBOARD_MANUFACTURER: Gigabyte Technology Co., Ltd.

BASEBOARD_PRODUCT: X570 AORUS PRO

BASEBOARD_VERSION: x.x

DUMP_TYPE: 1

BUGCHECK_P1: 7ffc4c25c254

BUGCHECK_P2: 0

BUGCHECK_P3: 10000

BUGCHECK_P4: fffffe08759c6b80

FAULTING_IP:
+0
00007ffc`4c25c254 ?? ???

CPU_COUNT: 18

CPU_MHZ: ed1

CPU_VENDOR: AuthenticAMD

CPU_FAMILY: 17

CPU_MODEL: 71

CPU_STEPPING: 0

BLACKBOXBSD: 1 !blackboxbsd


BLACKBOXNTFS: 1 !blackboxntfs


BLACKBOXPNP: 1 !blackboxpnp


BLACKBOXWINLOGON: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: 0x1

PROCESS_NAME: svchost.exe

CURRENT_IRQL: 0

ANALYSIS_SESSION_HOST: BJORN

ANALYSIS_SESSION_TIME: 05-05-2020 01:25:02.0179

ANALYSIS_VERSION: 10.0.18362.1 amd64fre

LAST_CONTROL_TRANSFER: from fffff8040e3d41e9 to fffff8040e3c2390

STACK_TEXT:
fffffe08`759c69b8 fffff804`0e3d41e9 : 00000000`00000001 00007ffc`4c25c254 00000000`00000000 00000000`00010000 : nt!KeBugCheckEx
fffffe08`759c69c0 fffff804`0e3d4093 : ffffe08b`21faa080 0000021d`190fbb40 fffffe08`759c6b80 ffffe08b`27d74e00 : nt!KiBugCheckDispatch+0x69
fffffe08`759c6b00 00007ffc`4c25c254 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExitPico+0x1fe
000000a7`2d7ff3a8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffc`4c25c254


THREAD_SHA1_HASH_MOD_FUNC: 1b1fd012b2a510c586295e696f84a9476c8f91e5

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: 6a054393ae1713fef08345a54701ed3a92fa10c6

THREAD_SHA1_HASH_MOD: 2a7ca9d3ab5386d53fea7498e1d81b9c4a4c036b

FOLLOWUP_IP:
nt!KiSystemServiceExitPico+1fe
fffff804`0e3d4093 4883ec50 sub rsp,50h

FAULT_INSTR_CODE: 50ec8348

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: nt!KiSystemServiceExitPico+1fe

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 5629d63a

STACK_COMMAND: .thread ; .cxr ; kb

BUCKET_ID_FUNC_OFFSET: 1fe

FAILURE_BUCKET_ID: 0x1_SysCallNum_f_nt!KiSystemServiceExitPico

BUCKET_ID: 0x1_SysCallNum_f_nt!KiSystemServiceExitPico

PRIMARY_PROBLEM_CLASS: 0x1_SysCallNum_f_nt!KiSystemServiceExitPico

TARGET_TIME: 2020-05-04T23:12:15.000Z

OSBUILD: 18362

OSSERVICEPACK: 0

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 272

PRODUCT_TYPE: 1

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

OSEDITION: Windows 10 WinNt TerminalServer SingleUserTS

OS_LOCALE:

USER_LCID: 0

OSBUILD_TIMESTAMP: 2015-10-23 08:39:54

BUILDDATESTAMP_STR: 190318-1202

BUILDLAB_STR: 19h1_release

BUILDOSVER_STR: 10.0.18362.1.amd64fre.19h1_release.190318-1202

ANALYSIS_SESSION_ELAPSED_TIME: 102a

ANALYSIS_SOURCE: KM

FAILURE_ID_HASH_STRING: km:0x1_syscallnum_f_nt!kisystemserviceexitpico

FAILURE_ID_HASH: {b98bf50d-4982-ae14-200d-794578493bad}

Followup: MachineOwner
---------

:)

 

APC INDEX MISMATCH

Here is a similar problem posted to Dell forums.

Solved: Inspiron One 2330, BSOD, APC Index Mismatch - Dell Community

 

APC Index Mismatch

Hi Adam,

The DMP files that you've shared shows the error code 0x00000001. This was caused by the hal.dll driver which is responsible for implementing hardware functions on your device. To know more about the error code and the recommended actions, click on this

link.

Let us know how it goes after you've performed the steps.

 

APC Index Mismatch

I got a blue screen telling me I had an error and it was gathering information and would restart. The problem was APC Index Mismatch. I've gotten this 3-4 times before. How do I fix this? I'm on Windows 10.