Windows 10: Apc_index_mismatch

Hi,

I get often this blue screen APC_INDEX_MISMATCH
Can you help me to debug that ?

I downloaded your tool Beta-Log-collector.
Attached my results.

Thank you very much for your help, and your time.

Cheers,

:)

 

Stop code APC_INDEX_MISMATCH

Hi,

The error you've encounter usually appears when a new hardware was installed on the computer. It could be a USB device that is newly installed. It's recommended that you install and update the device's drivers.

For you to update the driver manually, follow the steps below:

• Right-click on the Windows key.
• Click Device Manager.
• Locate and expand the category where the new device belong.
• Right-click the device’s name from the list and click Update Driver Software.

If the above steps did not resolve the issue, we suggest that you follow the instructions given to troubleshoot blue screen errors found in this
article.

For more information regarding the error, refer to this article:
Bug Check 0x1: APC_INDEX_MISMATCH.

Let us know if you need further assistance.

 

BSOD APC_INDEX_MISMATCH on Windows 10 Home 64-bit

Hi,

This error usually appears when a new hardware was installed on the computer. It could be a USB device that is newly connected to your PC. It's recommended to install the device's latest or updated drivers.

To update the driver manually, follow these steps:

• Right-click the Windows key and click Device Manager.
• Locate and expand the category where the new device belong.
• Right-click the device’s name from the list and click Update Driver Software.

If the above steps did not help, then we suggest that you follow the walk-through troubleshooting to

Troubleshoot blue screen errors.

For more information regarding the error, check out
Bug Check 0x1: APC_INDEX_MISMATCH.

Let us know if you need further help.

Regards.

 

BSOD: APC_INDEX_MISMATCH igdkmd64.sys

I'm running on the same Windows 10 installation for maybe 2 years now. The last days I'm experiencing BSODs (for example while loading Netflix in Edge) from the same source:

APC_INDEX_MISMATCH igdkmd64.sys

Some say you need to update your Intel Graphics driver, but mine is up-to-date. Tried using the Driver Verifier according to

this guide and obtained a minidump (see attachment 2 and 3) but couldn't get into Windows anymore with Driver Verifier enabled.

What can I do to find the source of this issue and resolve it?

Attachments

• Large dump from most recent APC_INDEX_MISMATCH:
  
  MEMORY-2.DMP
• Large dump after enabling Driver Verifier (DRIVER_VERIFIED_DETECTED_VIOLATION):
  
  MEMORY-3-verifier.DMP
• Mini-dump after enabling Driver Verifier (DRIVER_VERIFIED_DETECTED_VIOLATION):
  
  012718-5203-01.dmp
• System Information (NFO file):
  
  systeminfo.nfo