Windows 10: Application Error in Word or Outlook when browsing network Drive

Not sure if this is Office related, or otherwise due to the faulting module being Windows.UI.FileExplorer.dll

I have begun experiencing Application Errors from both Word and Outlook on multiple computers when browsing a network drive. This is happening intermittently, but frequently.
For Word, it can occur when selecting a network drive location to save or open a file, and for Outlook, it is when selecting a file attachment from the network drive. In both instances, the office application closes down. In word, there is no recovery file.

I am running Windows 10 with all latest updates installed. I have installed the latest round of Office 365 updates and the issue is still occurring. eg Microsoft Outlook for Office 365 MSO (16.0.12325.20144) 32-bit

I have run an online repair for Office, issue is still occurring

Example event logs below:

Faulting application name: OUTLOOK.EXE, version: 16.0.12228.20290, time stamp: 0x5dda2fde
Faulting module name: Windows.UI.FileExplorer.dll, version: 10.0.18362.449, time stamp: 0x5dac51b9
Exception code: 0xc0000005
Fault offset: 0x0000553a
Faulting process ID: 0x1cf0
Faulting application start time: 0x01d5b0b86f6df70d
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
Faulting module path: C:\Windows\System32\Windows.UI.FileExplorer.dll
Report ID: 0a384a25-69ff-41d3-925a-6d85f41f3330
Faulting package full name:
Faulting package-relative application ID:

Faulting application name: WINWORD.EXE, version: 16.0.12228.20290, time stamp: 0x5dda254b
Faulting module name: Windows.UI.FileExplorer.dll, version: 10.0.18362.449, time stamp: 0x5dac51b9
Exception code: 0xc0000005
Fault offset: 0x0000553a
Faulting process ID: 0x2cd4
Faulting application start time: 0x01d5b0b54a8e8a57
Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\WINWORD.EXE
Faulting module path: C:\Windows\System32\Windows.UI.FileExplorer.dll
Report ID: 7682ffc6-9f54-497a-ab0a-8e153c81a74f
Faulting package full name:
Faulting package-relative application ID:

:)

 

Can't see network drive in Outlook

Hi

I can see it on my File Explorer as a shared network drive under This PC and Quick Access. But when I go into outlook and try to attach a file it does not show in the list of drives. You cannot do this in other Microsoft Applications like Word or Excel
anyway Can you?

Regards

Colin

 

outlook opens word?

If you use a version of Outlook prior to v. 2007, there's a checkbox in one of the preferences tabs which controls this. You can choose Word or Outlook Editor.

V. 2007 no longer includes Outlook Editor, though. It has it's own 'light' verson of Word 2007 built in.

Pete

 

outlook opens word?

Yes it does. *Smile Outlook uses word for message composition.