Windows 10: Application Photos does not show fail information

In Windows 10 (updated) application Photos hang up after click on File information! Application restarted many times, updated and repaired. Nothing helps, please give some advise who can

:)

 

Photos direction arrows not showing

Hi Rafg,

We appreciate you for being a part of Windows 10.

Before proceeding, we need more information to help you better.

• 
  Since when you are facing this issue with Photos app?
  
• 
  How many photos are present in the subfolder from where you are trying to open Photos through Photos app? (Inside the My pictures sub folder)
  

Please be informed that if you have only one photo in the subfolder from where you are trying to open the photos in File explorer, you will not see the direction arrows in the Photos app to view the next picture in the Photos app.

If you have multiple pictures in the subfolder from where you are trying to open the photos in File explorer, then follow the below steps and check if you are able to view the right and left directions in the Photos app to view the pictures.

Step 1:

I suggest you to run the Windows app troubleshooter and check if you are able to fix the issue with Photos app.

Run the troubleshooter for Windows apps

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

If the issue still persists, follow the below step.

Step 2:

You may try to uninstall the apps which came inbuilt with Windows 10 using Windows PowerShell and reinstall using Windows store. Follow the below steps to uninstall and reinstall the Photos app.

• 
  Open the Start menu, type
  Windows PowerShell in the search bar.
  
• 
  Right click on the Windows PowerShell and select
  Run as administrator.
  
• 
  Enter the below command to reinstall the Photos app.
  
  get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage
  

Note: After performing the above steps, install the Photos app form the Windows store.

You may try to open the photos app and check if the issue persist.

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

photo app - How can I do a slideshow in an album? I only see the slideshow option outside of albums.

Hi,

Thank you for contacting Microsoft Community.

• 
  Are you referring to the slide show option in the photo app?
  

I suggest you to follow the below steps for the slideshow option and check if it helps.

• 
  Open the “Photo App”
  
• 
  Go to any three options “Collection”, “Albums” and “Folders”.
  
• 
  Click on any “Photo” and press the key “F5” it will launch slide show.
  

Hope this information is helpful and do let us know if you need further assistance. We will be glad to assist.

 

Slide Show issues while accessing Photos

Hello,

Thank you for your continued patience on this issue.

At this point, I suggest you to reinstall the Photo App in Windows and check if it helps to resolve the issue.

Step 1: Uninstall the Photo App

• 
  Press Windows key and type Powershell
  in search, right click on it and Open as administrator .
  
• 
  Copy and paste the following command in Powershell and press enter:
  
  get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage
  
  

Step 2: Re-install the Photo App from the below link:

Microsoft Photos


Write to us with the updated information. If you need further assistance, we would be happy to help you.

Thank you.