Windows 10: Application Photos Microsoft

Bonjour,

L'application Photos Microsoft, qui est une application par défaut sous Visionneuse de photos -> Photos pour Windows 10, ne fonctionne pas correctement:

- L'écran Photos est noir et un message d'erreur s'affiche "Erreur du système de fichiers (-2147219196). J'ai lancé la 'réinitialisation' dans Paramètres - Photos Microsoft, et l'application Photos ne fonctionne toujours pas correctement.

- De plus, la fonctionnalité "Obtenir de l'aide" est vide, s'affiche seulement un écran bleu avec au milieu un ?

Merci par avance pour votre support.

Meilleures salutations.

Rolf Leber

:)

 

Microsoft Photos

Hi Catherine,

We would like to know more information about this concern. Please answer the following questions:

• Have you tried opening some of the pictures to a different computer?
• Is there any error message when you open a picture?
• Is it only happening with photos?

We also suggest that you reset Photos application by following these steps:

• Click Windows icon.
• Choose Settings or Gear icon.
• Go to System.
• Click Apps & features then click Photos.
• Select Advanced options then Reset.

Looking forward to your reply.

 

WINDOWS 10 MICROSOFT PHOTO APP

Hello,

Welcome to Microsoft Community.

The Photos app brings together pictures from all your devices using OneDrive, so that you can browse them by date, album or folder. It also automatically enhances photos, and creates albums for you, to showcase your best shots.

I suggest you to follow the methods below and check if it helps:

Method 1:

I suggest you to change the Default apps in the setting app and verify the result. You may follow the steps in the below:

• Go to settings and system.
  
• Click on Default Apps and select the appropriately.
  

Method 2:

I suggest you to reinstall Photo app using the PowerShell command
and reinstall using the Windows store. Follow the below steps.

• Open the　Start　menu, type　Windows PowerShell　in the search bar.
  
• Right click on the　Windows　PowerShell　and select　Run as　administrator.
  
• Enter the below command to uninstall the Photo app.
  

• 　　get-appxpackage　　*Microsoft.Windows.Photos* | remove-appxpackage
  

More reference:

http://windows.microsoft.com/en-US/windows-10/photos

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

• 
  

 

Issues with Microsoft photo editor

Hello,

Thank you for writing to Microsoft Community Forums.

1. Since when are you facing this issue?
   
2. Are you aware of any changes made on your computer recently?
   
3. What exactly happen when you try to use the Photo editor?
   
4. Which version of Windows are you currently using?
   

I understand you are facing issues with Photo editor application, if you are using the Photo editor app which is downloaded from Microsoft Store, I suggest you to refer the following article and try few troubleshooting
steps to fix issues with Photo editor
and check if that helps.

Microsoft has replaced Photo Editor with Microsoft Office Picture Manager, a new photo editing and cataloging program in Office 2010, in Office 2007, and in Office 2003.

If the application has been removed from your PC, when you install Microsoft Office 2010, Microsoft Office 2007, or Microsoft Office 2003, I suggest you to refer the following article to reinstall

Photo Editor and check if that helps.

Reply back with the information, to help you further.

Hope it helps.

Sandeep Kumar M

Microsoft Community – Moderator