Windows 10: arc mouse

I've tried everything an online source says to fix my issue but my new Microsoft arc touch mouse will not connect to any device no matter what i do.

:)

 

Microsoft Surface Arc Mouse

Hi William,

Failure to use the wireless mouse after the recent update can be due to an outdated driver. As an initial step to ensure that your devices are configured properly, we suggest that you download and install the appropriate driver for your Arc Mouse. To do
this, click this
link, select the edition of your Windows device under the Software & Drivers list, and then click the link to start the download.

We'll appreciate if you can send us an update.

 

ARC Mouse locking up Surface Win 10 Tablet

Hello Eric,

To better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Were there any recent changes made prior to this issue?
• What is the exact of your Surface device?
• Please clarify that the issue is about the ARC Bluetooth Mouse somehow locks your computer and sends you to the lockscreen.

Meanwhile, I'd suggest to try performing the steps in the articles below to troubleshoot the said issue:

• Microsoft Arc Mouse stopped working or can’t be paired
  
• Troubleshooting wireless and Bluetooth® issues

Looking forward to your response.

Regards.

 

Microsoft Arc Mouse Bluetooth Issue.

Good day! I'm Raniel, an Independent Advisor and a Microsoft user like you.

Have you also tried removing the Microsoft arc mouse from the list of your devices, then pair it again? I suggest performing the steps on these guides to troubleshoot your pairing issue with Microsoft Arc Mouse:

https://accessories.trafficmanager.net/accessor....

https://support.microsoft.com/en-us/help/403844...

https://support.microsoft.com/en-us/help/403457...

I hope this helps.