Windows 10: Ark Genesis and Ark Evolved

Discus and support Ark Genesis and Ark Evolved in Windows 10 Gaming to solve the problem; I had bought Ark Genesis for my son last week and he downloaded it but it does not work. It does not even show up in his programs on his computer.... Discussion in 'Windows 10 Gaming' started by MichelleMartinez4, Jun 27, 2020.

  1. Ark Genesis and Ark Evolved


    I had bought Ark Genesis for my son last week and he downloaded it but it does not work. It does not even show up in his programs on his computer. When he was going thru Ark evolved and into Ark Genesis it loads half way and stops. I have called to get tech help on this issue and was transferred 3 times and then on eternal hold. I just disconnected the call because I could not hold any longer, it already had been 45 minutes. Now today Ark Evolved is not working. My son uninstalled it and went to reinstall it and it showing he has to purchase it. Something weird is going on with these Ark digital downloads. He is using a laptop. I purchased Ark Evolved last November thru Microsoft and he has been playing it since then on his laptop. It does not even show up under purchases now. We need help in fixing both issues or I need to get a refund at least for Ark Genesis since he has not been able to play it.

    :)
     
    MichelleMartinez4, Jun 27, 2020
    #1
  2. Naresh_K Win User

    Ark survival evolved dowload

    Hi,



    Thank you for writing to Microsoft Community Forums.



    Please note that we have two versions of
    ARK: Survival Evolved available on store:



    1. Xbox One Enhanced.

    Ark Genesis and Ark Evolved 3f3e8035-d45a-4794-8581-6ba2c23f8874?upload=true.png


    This particular version is only available on Xbox One. ARK:
    Survival Evolved Xbox




    1. Xbox Play Anywhere.

    Ark Genesis and Ark Evolved 5567ef09-31cd-4f2a-a8a4-a4acf13167fe?upload=true.png


    This version can be downloaded on Xbox as well as Windows PC. ARK: Survival
    Evolved Anywhere
    .



    Could you please confirm which of the above versions of ARK: Survival Evolved have you purchased?



    Please reply so that we can help you further.
     
    Naresh_K, Jun 27, 2020
    #2
  3. Ark Survival Evolved

    So on my Xbox One the update on Ark Survival Evolved says 793.36 but on the Microsoft Store Ark Survival Evolved it says 793.16, they are both updated but it stops me playing cross play, any reason why they aren't on the same update? Edit: So the game
    updated but it is only 793.34 so I still can't cross play.
     
    Twist CandleWax, Jun 27, 2020
    #3
  4. Abe506 Win User

    Ark Genesis and Ark Evolved

    Unable to download Ark: Survival Evolved

    I am trying to download Ark: survival evolved for pc from my brothers account, I can download other games but when I try ark it just say “Starting download... 6.23 GB” and then it just stops and I have to click install again.

    ***Modified title from: Can’t download ark***
     
    Abe506, Jun 27, 2020
    #4
Thema:

Ark Genesis and Ark Evolved

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