Windows 10: asphalt 8 keeps crashing after the updation

my laptop works on windows 10 version 1803 os build 17134.228 (current).

i had asphalt 8 running perfectly fine. but then on 22-8-1018 i did the below mentioned things after which it stopped working :

1)i ran a driver upgrade to Intel HD Graphics Driver - A14 using dell supportassist. which cannot be rolled back (i tried).

2)cleaned junk files using clean master.


anyway after the restart the game window opens and suddenly closes. only display the gameloft symbol at the beginning and closes.


i need it fixed at the earliest.


looking forward for help.

:)

 

asphalt 8 airborne log in issues in xbox game hub

Hi De'quarn,

Please answer these questions to assist you better.

• Do get any error message?
• Is the issue specific to asphalt 8 airborne?
  

Follow the steps below and check if that helps.

Run the Windows App Troubleshooter

I suggest you to download and run the app troubleshooter from the below link and check if it helps.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

If the issue is specific to asphalt 8 airborne then I suggest you to contact
asphalt 8 airborne support. Thank you.

 

Not started Asphalt 8

Thanks for the update. To further isolate this concern, we would like to know if your computer only freezes when accessing the game Asphalt 8.

For additional troubleshooting steps, I suggest that you perform the troubleshooting steps below:

Step 1: Check for updates for apps and games from Windows Store. Kindly click the link below to proceed:

Check for updates for apps and games from Windows Store

Step 2: Delete Temporary files. This will help delete temporary files that have been stored on your computer.

• Click Start and click Settings.
• Select System.
• Select Storage.
• Select This PC.
• Click Temporary files.
• Choose Temporary files.
• Click Remove files.

Step 3: Reset the game from the Settings menu.

• Click Start and click Settings.
• Select System.
• Select Apps and features.
• Find the game and click Advanced options.
• Click Reset. You need to restart your computer to let the changes take effect.
  

Kindly update us with the results.

 

Asphalt 8 AIrborne Problem

Hi Khalil,

An incorrect in-game configuration setting is one of the possible reasons why you can't control the cars in Asphalt 8 using the keyboard. To help you resolve this concern, I need to gather more details. Kindly answer the questions below:

• Are you having this concern with your other games?
• When did the issue start?
• Were you able to use the keyboard to control cars on Asphalt 8 before?
• Have you made any changes on your device prior to this concern?
• What are the troubleshooting steps you have done so far?
• Have you tried uninstalling and reinstalling the affected game?

Meanwhile, I suggest that you run the troubleshooter for Windows app using this link below. This can help remove problems with an app from Microsoft Store.

Click here