Windows 10: Asus camera shows black screen

Discus and support Asus camera shows black screen in Windows 10 Drivers and Hardware to solve the problem; I have done some more looking on google and the Name of the Camera is just the Generic Microsoft name , but I found some more info on ASUS Website and... Discussion in 'Windows 10 Drivers and Hardware' started by karim, Aug 17, 2016.

  1. karim Win User

    Asus camera shows black screen


    I download Chicony Camera Driver and that what happened when I want to install it


    Asus camera shows black screen [​IMG]
     
    karim, Aug 19, 2016
    #31
  2. karim Win User
    karim, Aug 19, 2016
    #32
  3. Kbird Win User
    Kbird, Aug 19, 2016
    #33
  4. Kbird Win User

    Asus camera shows black screen

    You need to use the Driver with the Correct PID , you can't just use anyone there , look at the INF file from the Driver and look for a matching PID
     
    Kbird, Aug 19, 2016
    #34
  5. karim Win User
    Sorry If i post random links because English isn't my first language
     
    karim, Aug 19, 2016
    #35
  6. karim Win User
    where to find INF file and I'm sorry for being helpless ^^"
     
    karim, Aug 19, 2016
    #36
  7. karim Win User
    Driver Status:
    0180200A
    DN_DRIVER_LOADED
    DN_STARTED
    DN_DISABLEABLE
    DN_NT_ENUMERATOR
    DN_NT_DRIVER
     
    karim, Aug 19, 2016
    #37
  8. Kbird Win User

    Asus camera shows black screen

    Asus says , not all webcams have Drivers as they are Built into Windows , you seem to have a Driver Installed, so I am thinking you have another issue such as M$ breaking Webcams in Windows 10 as I posted on Page 2.

    Asus camera shows black screen - Page 2 - Windows 10 Forums

    Are you comfortable editing the Registry ? I just found this fix that works for some people especially with Skype.

    [Update] Rafael has figured out a workaround that should hopefully stop the freezing issue; if you are comfortable tweaking the registry, make this change.

    Goto HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows Media Foundation\Platform,

    add DWORD “EnableFrameServerMode” and set to 0,

    you will then need to restart Skype.


    edit found another post showing how to do it:

    Windows 10 freezing issue on webcams | Attractive Review
     
    Kbird, Aug 19, 2016
    #38
  9. karim Win User
    Even If a problem was there before a new update

    I think I will be waiting to M$ fix it

    Thank You For Your Time and Effort ^-^
     
    karim, Aug 19, 2016
    #39
  10. karim Win User
    To be Sure
    Can't it be physical problem , can it ?
     
    karim, Aug 19, 2016
    #40
  11. Kbird Win User
    I guess it is possible if you dropped the laptop or something like that.

    did you try the Registry entry above ? Just do a Registry Key Backup before you do it incase you want to revert the setting.

    With the Registry Editor Open , and you have navigated to the correct Key to modify , 1st goto
    File>Export and make sure the Selected Branch button is selected 1st , like this :



    Asus camera shows black screen [​IMG]


    and hit SAVE. The Key is now saved , so you can make the modification above and try it safely , knowing you can just revert it back if needed by double clicking on the file you just saved.

    Maybe someone on the Asus ROG Forum will know more ?
     
    Kbird, Aug 19, 2016
    #41
  12. karim Win User
    It didn't work

    Asus camera shows black screen [​IMG]


    And for Asus forum I'm waiting for moderation approval so that I can post thread

    How can I know if it physical or not ?

    LED is lighting when I'm using camera does that mean it not physical ?
     
    karim, Aug 19, 2016
    #42
  13. Kbird Win User

    Asus camera shows black screen

    did you try different CAM Apps like Skype etc ? maybe it is only one App not working ?

    I have no idea how to test if physical.

    I looked at Driver Tom linked but no INF for your Cam.
     
    Kbird, Aug 20, 2016
    #43
  14. karim Win User
    I tried OBS and it sometimes give me green screen

    Any suggestion ?
     
    karim, Aug 20, 2016
    #44
  15. Kbird Win User
    OBS ? but no I think you have run me out of Ideas *Smile
     
    Kbird, Aug 20, 2016
    #45
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Asus camera shows black screen

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