Windows 10: Asus computer consistently freezes; pausing everything except off butt

Discus and support Asus computer consistently freezes; pausing everything except off butt in Windows 10 Support to solve the problem; My computer has been doing this since Thursday. I had to post this with my phone because even when I tried to post on my computer it froze. It's been... Discussion in 'Windows 10 Support' started by Mia10, Sep 8, 2018.

  1. MIA10
    Mia10 Win User

    Asus computer consistently freezes; pausing everything except off butt


    My computer has been doing this since Thursday. I had to post this with my phone because even when I tried to post on my computer it froze. It's been hard to manage as it comes unexpectedly and the only method to reset it is to turn off my computer. This is the model I think, I got it refurbished but this never happened the months I've had it. ( https://www.bestbuy.com/site/asus-15...B&gclsrc=aw.ds)

    No other button except the off button works when this happens. Here's a video for what happens https://youtu.be/F91JPvwgdcc

    What should I do? Thank you

    :)
     
    Mia10, Sep 8, 2018
    #1
  2. MAYRA AQU
    Mayra Aqu Win User

    Windows 10 Computer Randomly Freezes

    Hi,

    Listed below are some possibilities why the computer keeps on freezing:

    • Outdated drivers.
    • Virus and malware.
    • Corrupted system files.

    We suggest performing the steps on this article that can help resolve the issue.

    Get back to us if you have other concerns.
     
    Mayra Aqu, Sep 8, 2018
    #2
  3. PAVAN1709
    Pavan1709 Win User
    Computer Freezes os ASUS logo

    Hi Yousef,

    Thank you for visiting Microsoft Community and providing us with the detailed description about the issue.

    This issue may occur if one or more of the Random Access Memory (RAM) modules that are installed in your computer is damaged or if the RAM
    configuration is incompatible.

    I suggest you to follow the steps suggested in this Kb article

    https://support.microsoft.com/en-us/kb/2622803

    If issue persist i suggest you to contact ASUS support link

    https://support.asus.com

    See if this helps

    Thanks
     
    Pavan1709, Sep 8, 2018
    #3
  4. WASEEMULLA S
    Waseemulla S Win User

    Asus computer consistently freezes; pausing everything except off butt

    Asus touchpad is reversed

    Hi Jeff,

    Welcome to Microsoft Community.

    I suggest you to try the following steps before you un-install the drivers from device manager. Now, un-install the drivers from Device Manager, install the latest drivers from the ASUS website.

    • Press Windows + Pause Break to open System Properties
    • Click Advance system settings.
    • Select Hardware Tab, Select "Device installation settings"
    • Select No, let me chose what to do.
    • Select Never install Driver software from Windows Update
    • Click Apply and OK.

    Now, go to device manager un-install the driver and install the latest one from ASUS website.

    Hope this helps.

    Regards,
     
    Waseemulla S, Sep 8, 2018
    #4
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Asus computer consistently freezes; pausing everything except off butt

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