Windows 10: Asus computer consistently freezes; pausing screen and keyboard

Discus and support Asus computer consistently freezes; pausing screen and keyboard in Windows 10 Support to solve the problem; My computer has been doing this since Thursday. It's been hard to manage as it comes unexpectedly and the only method to reset it is to turn off my... Discussion in 'Windows 10 Support' started by Mia10, Sep 8, 2018.

  1. Mia10 Win User

    Asus computer consistently freezes; pausing screen and keyboard


    My computer has been doing this since Thursday. It's been hard to manage as it comes unexpectedly and the only method to reset it is to turn off my computer. This is the model I think, I got it refurbished but this never happened in the beginning. ( https://www.bestbuy.com/site/asus-15...B&gclsrc=aw.ds)

    No other button except the off button works when this happens. Here's a video for what happens Asus computer freezing issue? - YouTube

    What should I do? Thank you

    :)
     
    Mia10, Sep 8, 2018
    #1
  2. Nyima Yonten Win User

    Laptop freezes during Starting up on Windows 10 computer.

    Hi Nguyen,



    Thank you for your response with the current status of the issue.



    To assist you better, please provide us the below information:

    • Have you tried to perform startup repair of the computer?
    • When you say that "The screen was freeze, neither the Keyboard nor the Mouse responded.", when exactly the screen is getting freeze? Is it at login screen or while booting the computer?
    • When you switch on the computer, are you able see anything on the screen?


    I suggest you to try to perform the steps which provided in the previous post and let us know the results.





    Reply to us with the information, so that we can assist you better.

    Let us know if you need any further assistance on Windows related issues and we will be glad to help.
     
    Nyima Yonten, Sep 8, 2018
    #2
  3. Kristine Som Win User
    Computer and mouse freeze

    Hi

    There are several reasons that could have cause your keyboard and mouse to freeze. To know more about the issue, we will ask some questions to help us:

    • Were there recent changes made before the issue occurred?
    • What are the steps that you've done so far to know where the issue is coming from?

    Meanwhile, we suggest that you refer to this article:
    Mouse, touchpad, and keyboard problems in Windows
    for us to check all setting needed to help us in resolving your issue.

    Let us know about the update.
     
    Kristine Som, Sep 8, 2018
    #3
  4. Mayra Aqu Win User

    Asus computer consistently freezes; pausing screen and keyboard

    Windows 10 Computer Randomly Freezes

    Hi,

    Listed below are some possibilities why the computer keeps on freezing:

    • Outdated drivers.
    • Virus and malware.
    • Corrupted system files.

    We suggest performing the steps on this article that can help resolve the issue.

    Get back to us if you have other concerns.
     
    Mayra Aqu, Sep 8, 2018
    #4
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Asus computer consistently freezes; pausing screen and keyboard

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