Windows 10: ASUS FX504GM Freezing on gaming

Hi guys

Having a massive issue with my ASUS FX504GM gaming laptop. I am aware gaming laptops can sometimes not be as ideal as desktops but I needed a laptop for travel purposes.

The issue i have is weither i am running the first Witcher game or the Fallen order star wars, from low level graphic to high level graphics i get roughly 30mins gameplay on it before the entire device freezes up and locks me out of everything!

To start with i thought it was a heat issue, so I have brought a laptop stand so it gets cool air supply, a cooling pad so has air forced into it and an external fan designed to suck the air out of the laptop, as well as changing the thermal paste. All of these were tried individually and together and even though the temp of the CPU and GPU has dropped from high 70's to mid 60's it still freezes up.

ive made sure everything on windows, Nividia and Intel are all up to date, don e afull system anti virus scan, all my bios and hardware etc all up to date, Ieven upgraded the RAM from 8gh to 16gb and made sure the game i was playing was on the SSD. Still same issue.

I do not have only the bare essential programs running in the back ground, and the only peripherals connected to the laptop are a mouse and a headset.

I even took it to a repair shop today, they assumed they have fixed the issue and that the gpu melted some solder next to it and connected two things that should not be connected ( im doubt full this did anything at all if even true to be fair).

Any advice?

Regards

Rob

:)

 

games freeze or hangs

Hi,

To address your concern, we suggest that you follow the troubleshooting steps on this article:
Game freezes or stops responding on a Windows 10 device.


Kindly update us on the result.

 

mahjong freezes after one game

To resolve freezing game issues on Windows 10, you can follow the suggested steps provided on this link:

Game freezes or stops responding on a Windows 10 device.

Let us know how it goes.

 

Can't play Hit It Rich game and system freezes

Hi carmenstanley1,

Thank you for your response.

I can understand how frustrating it would be. This issue might be due to corrupted profile or if the game is not installed completely. I suggest you to follow these steps and let us know if it works.

Could you please help me with the below questions:

• Are you aware of any changes happened on the computer prior to this issue?
  
• Have you tried playing this game on other browser (Google chrome or Mozilla) and check for the issue?
  

Step 1: Uninstall or Repair the game.

1. Press Windows and
   R key together on your Keyboard.
2. Type appwiz.cpl and hit enter.
   
3. Right click on the Hit it Rich app > Select Repair or uninstall it.
4. Reinstall the application and check for the issue.
   

Step 2: Create a new local account.

The reason might be due to user account corruption, so I would suggest you to ‘Create
a local user or administrator account’ and check if the issue persists.

Note: You will not see all your files under your default file location.
So your data will be saved under C:\Users\User_name.

If you are facing issues with freezing, I would suggest you to follow the troubleshooting steps on
Tips to improve PC performance in Windows
10.

Hope it helps.

Roohi Taj S

Microsoft Community - Moderator