Windows 10: Asus G56JR after update to Windows 10 Build 1903 become blank screen

Recently I just updated my laptop Asus G56JR to Windows 10 Build 1903, previous version was Windows 10 Build 1803. I found out my laptop screen become blank after windows logo appeared. I connected additional monitor to the laptop then the screen can view from the additional monitor but not my laptop screen. If I removed the additional monitor then my laptop screen will still blank. I found out that after I revert back my graphic driver to Microsoft Basic Adapter Driver then my laptop screen can be view instead of just blank screen. Previously during build 1803, my laptop screen can be view normally even using latest driver Intel HQ 4700, version 15.40.42.5063. Please look into this matter and provide me the solution. Thank you.

:)

 

ASUS ROG G56JR - Want battery to charge only upto 90%

I am using Windows 10 on my ASUS ROG G56JR. I have already updated the chipset drivers with the compatability issue sorted out. Can you please tell me how to switch my laptop from battery charging to AC power automatically after the battery is charged to
90%.

Moved from: Windows / Windows 10 / Power on or off a device

 

NEW ASUS e406MA notebook - flashing black screen

Hi,

Thank you for writing to Microsoft Community Forums.

I understand how difficult it is, when the device won't work in the way it should.

The issue might be due to the connection problem with your display, display adapter driver update, or issues with recent updates or installation. For us to isolate the issue, we'd like to know more information on this.

Which build version of Windows 10 are you using?

We can try the below steps and check if we can fix this.

Method 1: Update the VGA driver from ASUS website.

I'd suggest you to download and install the
VGA driver from the system manufacturer site, and check if the issue persists.

Method 2: Troubleshoot black screen errors.

I'd suggest you to refer this article on
Troubleshoot black screen or blank screen errors, and try all the suggestions.

Hope it helps.

Naveen M

Microsoft Community - Moderator

 

Blank Screen

Hi Virginia,

Conflicts with third-party software and outdated graphic drivers are common contributors to the black screen issue that you're having. To isolate the said issue, we'd like to ask a few questions:

• Are you getting any error messages before getting a blank screen?
• Are you experiencing this when using a particular app?
• Were there any changes made on your computer settings prior to this issue?

Meanwhile, we suggest that you refer to this
article which talks about the steps you can take to resolve blank screen errors.

We'll wait for your response and assist you accordingly.