Windows 10: Asus G752VSK hard crashing when playing games

Discus and support Asus G752VSK hard crashing when playing games in Windows 10 BSOD Crashes and Debugging to solve the problem; Here are the results from HD Tune. I'll post the ones from Samsung Magician later. Discussion in 'Windows 10 BSOD Crashes and Debugging' started by nulmas, Jan 24, 2018.

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  1. NULMAS
    nulmas Win User

    Asus G752VSK hard crashing when playing games


    Here are the results from HD Tune. I'll post the ones from Samsung Magician later.
     
    nulmas, Jan 25, 2018
    #16
  2. NULMAS
    nulmas Win User

    Both Samsung Magician and Hard Disk Sentinel fail in getting the SMART data from the SSD. Magician said something like "This drive isn't compatible".

    Should I move on to the memtest?
     
    nulmas, Jan 25, 2018
    #17
  3. NULMAS
    nulmas Win User
    nulmas, Jan 25, 2018
    #18
  4. ZBOOK
    zbook New Member

    Asus G752VSK hard crashing when playing games

    1) Please run memtest86+ version 5.01 for 8 or more passes and post an image into the thread:
    Memtest86+ - Advanced Memory Diagnostic Tool

    2) Download and install HWinfo64:
    HWiNFO - Download
    (once it is installed please ignore the prompt to update)
    Expand drives > identify the drive that is not using smart > scroll down to features > post an image into the thread
     
    zbook, Jan 25, 2018
    #19
  5. ZBOOK
    zbook New Member
    Methods used to use Memtest86+ when initial attempts fail:

    Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials:
    Boot from USB Drive on Windows 10 PC Installation Upgrade Tutorials


    Note
    If you have fast boot or ultra fast boot enabled in your UEFI firmware settings, then you will need to temporarily disable fast boot or ultra fast boot to be able to boot from a USB.
    How to Enable Fast Boot or Ultra Fast Boot in UEFI Firmware Settings for Windows:
    Enable or Disable Fast Boot in UEFI Firmware Settings for Windows Performance Maintenance Tutorials

    1. Try another USB stick
    2. Try all USB ports (2.0 and 3.0)
    3. Maybe when using UEFI Bios you have to temporarily switch to Legacy in BIOS settings
    4. Turn off temporarily fast boot, secure boot, CSM if enabled
     
    zbook, Jan 25, 2018
    #20
  6. NULMAS
    nulmas Win User
    I'll try these methods tomorrow. I have to wake up in five hours.

    Thank you very much for your patience!

    See you tomorrow.
     
    nulmas, Jan 25, 2018
    #21
  7. NULMAS
    nulmas Win User
    After changing some BIOS settings, memtest is now running.
     
    nulmas, Jan 25, 2018
    #22
  8. ZBOOK
    zbook New Member

    Asus G752VSK hard crashing when playing games

    What were the steps you made to get Memtest85+ version 5.01 to work?
     
    zbook, Jan 25, 2018
    #23
  9. NULMAS
    nulmas Win User
    I had to disable Fast Boot and Secure Boot and then enable CSM.
     
    nulmas, Jan 25, 2018
    #24
  10. NULMAS
    nulmas Win User
    Here are the memtest results. I'll continue following the steps tomorrow. Just one question: should I try to cause another crash before running WhoCrashed?
     
    nulmas, Jan 29, 2018
    #25
  11. ZBOOK
    zbook New Member
    The Whocrashed was used for crash dump testing.
    It may be useful for you to analyze the dumps.
    The tools that we use run commands and perform a deeper analysis.
    If windows driver verifier is used it is useful to have Whocrashed to perform a basic analysis of the dumps.

    The memtest86+ version 5.01 had 9 passes for 32 GB RAM = pass

    Any BSOD crashes should produce mini dumps. The mini dumps can then be debugged to identify misbehaving hardware and software drivers or malfunctioning hardware.
     
    zbook, Jan 29, 2018
    #26
  12. NULMAS
    nulmas Win User
    Something that I just realized: could the minidumps not show up because of the issue I mentioned regarding no proper BSOD showing up at all?

    As I said, the system simply freezes and then a solid color fills the screen. The laptop won't reboot automatically if I set it to off in the settings, but the blue screen itself didn't show even then.
     
    nulmas, Jan 29, 2018
    #27
  13. ZBOOK
    zbook New Member

    Asus G752VSK hard crashing when playing games

    Crashes can occur without BSOD and crashes can occur with BSOD.
    When you perform a crash dump test > click analyze > see if Whocrashed was able to analyze the dump.
    If it was able to analyze the dump then the configuration is set up.
    If it was not able to analyze then the configuration may need modification.
    Run the log collector after the crash dump test and post a zip into the thread.
     
    zbook, Jan 29, 2018
    #28
  14. WOODY72
    Woody72 Win User
    Just a thought. A common symptom of overheating CPUs (in the days before auto-throttling) is freezing without the system actually rebooting - it just freezes 'as is'. Can you download and run the following two utilities and report on your GPU and CPU temperatures?

    Core Temp
    GPU-Z

    Start those programmes and then run a stress test that punishes the CPU and GPU in windowed mode (so you can watch the monitors) such as 3D Furmark and report what kind of temperatures the CPU and GPU are hitting?
     
    Woody72, Jan 29, 2018
    #29
  15. NULMAS
    nulmas Win User
    That was the first thing I tried in my tests even before sending it to Asus the first time.

    All temperatures are normal.
     
    nulmas, Jan 29, 2018
    #30
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