Windows 10: Asus keyboard keys 1, 2, 3, 4, p, backspace not working after windows update.

Hello, anyone having issues with keyboard keys one, two, three, four, letter P, backspace and four on 10-key pad stop working?



Keys would work for a while then stop working after I go to various pages on internet or to say word or excel. It appears that something is toggling on and off. Have downloaded BIOS and ATK from ASUS. Same results, works then stops working, then works again. Even changed keyboard setting through Easy Access.


Asus suggested doing a reset on Windows 10 Home.


O.B.

:)

 

1 2 3 4 7 8 9 p and backspace not working

I have an Asus x55c with a very problematic keyboard.

So basically I have a Windows 10 and I can't make my keyboard work with the following keys: 1 2 3 4 7 8 9 p and backspace

What I did.

1. I uninstalled the driver from Device Manager and then restart.
   
2. I checked the cables.
   
3. I tried safe mode.
   
4. I tried an older version of the same driver.
   

Update:

• These keys work in BIOS
  
• They worked in Windows 7 Safe Mode
  
• They don't work in Windows 7, Windows 10 or Windows 10 Safe Mode
  

 

1 2 3 4 7 8 9 p and backspace not working

There are many reports of keyboard problems with Asus laptops after upgrade
to Windows 10. Below are some procedures that might help :

1. Bad keyboard driver<br>
   It is possible that Windows 10 has kept your old keyboard driver.
   To force Windows to use its newest driver : Start the Device Manager,
   open Keyboards, locate and right-click your device and choose Uninstall,
   then finally reboot using the mouse. (Seems that you have done this one.)<br>
   Some users also report a conflict with the Synaptics driver, so if you have
   a Synaptics touchpad, you could also try to uninstall that driver.
   
2. Missing driver<br>
   There are several possibilities here. The first is to install the Asus drivers
   from Asus Support. Be very careful, especially with the BIOS update.<br>
   The second is to use a driver-update product and see if it finds a new keyboard
   driver (do not install new drivers for devices that work).
   A couple of such utilities are Driver Easy and Driver Talent
   (although personally I avoid such products).
   
3. Verify your keyboard language<br>
   Some users report having their keyboard language changed to another incompatible
   variant. Verify it in Control Panel / Language.
   
4. Turn Off Filter Keys<br>
   Click Start / Settings / Ease of access, then Keyboard in the left pane.
   Turn off Filter Keys in the right pane and reboot.
   
5. Use the Windows + Space shortcut<br>
   Some Asus users report that hitting this magical key-combination fixes
   non-functional keys. Sounds weird but is worth trying.<br>
   Other users report similarly for the combination of Shift and
   the key that has a lock icon with fn written inside.
   
6. Workarounds<br>
   If nothing works, you could try as workaround using a USB external keyboard,
   or even doing a clean install of Windows 10 (download first all Asus drivers
   from my above link and take an image backup of the disk with a product
   such as AOMEI Backupper Standard Freeware and create its restore
   boot CD or USB).
   

 

1 2 3 4 7 8 9 p and backspace not working

In addition to other things that are mentioned here, I would first try draining any power from the laptop. Take the battery out and press/hold the power button a few times to make sure there is no power left in the laptop itself.

Next if the keyboard is still working in only BIOS and not OS, try using a Windows 10 repair disk to not only see if your keyboard works there, but attempt to run a repair that could solve the problem.

Let me know if these steps still don't work for you.