Windows 10: ASUS R501JN Touchpad not working

Discus and support ASUS R501JN Touchpad not working in Windows 10 Drivers and Hardware to solve the problem; Hello, I have a touchpad issue on my laptop that I never had. It doesn't work anymore, maybe from a Windows update. I think since 26th October my... Discussion in 'Windows 10 Drivers and Hardware' started by Vladut Ilie, Nov 1, 2019.

  1. ASUS R501JN Touchpad not working


    Hello,


    I have a touchpad issue on my laptop that I never had. It doesn't work anymore, maybe from a Windows update. I think since 26th October my laptop has this problem.


    My system information:

    OS Name Microsoft Windows 10 Pro

    Version 10.0.18362 Build 18362

    Other OS Description Not Available

    OS Manufacturer Microsoft Corporation

    System Name VLADUT

    System Manufacturer ASUSTeK COMPUTER INC.

    System Model N56JN

    System Type x64-based PC

    System SKU ASUS-NotebookSKU

    Processor Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz, 2494 Mhz, 4 Core(s), 8 Logical Processor(s)

    BIOS Version/Date American Megatrends Inc. N56JN.202, 01.04.2014

    SMBIOS Version 2.7

    Embedded Controller Version 255.255

    BIOS Mode Legacy

    BaseBoard Manufacturer ASUSTeK COMPUTER INC.

    BaseBoard Product N56JN

    BaseBoard Version 1.0

    Platform Role Mobile

    Secure Boot State Unsupported

    PCR7 Configuration Binding Not Possible

    Windows Directory C:\WINDOWS

    System Directory C:\WINDOWS\system32

    Boot Device \Device\HarddiskVolume1

    Locale România

    Hardware Abstraction Layer Version = "10.0.18362.387"

    User Name Vladut\Vladut Ilie

    Time Zone GTB Standard Time

    Installed Physical Memory (RAM) 8,00 GB

    Total Physical Memory 7,82 GB

    Available Physical Memory 4,29 GB

    Total Virtual Memory 8,21 GB

    Available Virtual Memory 4,20 GB

    Page File Space 400 MB

    Page File C:\pagefile.sys

    Kernel DMA Protection Off

    Virtualization-based security Running

    Virtualization-based security Required Security Properties

    Virtualization-based security Available Security Properties Base Virtualization Support, DMA Protection

    Virtualization-based security Services Configured

    Virtualization-based security Services Running

    Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable

    A hypervisor has been detected. Features required for Hyper-V will not be displayed.



    In System Information > Components > Problem devices is this error:

    ASUS Touchpad ACPI\ETD0108\4&400688E&0 This device cannot start.


    I've tried to update the Touchpad driver from device manager with online driver, local driver, I've changed the EnableCursorSuppression from Regedit (I watched this tutorial https://www.youtube.com/watch?v=5G89eeuSHvU) but all was in vain.

    In Device manager, the Device status is:

    This device cannot start. (Code 10) The specified request is not a valid operation for the target device.


    ASUS Touchpad details:

    Driver provider: ASUS

    Driver date: 07.03.2017

    Driver version: 1.0.0.296

    Digital signer: Microsoft Windows Hardware Compatibility Publisher


    Here is a log with all driver events exported: https://vladilie.ro/ASUS_Touchpad_events.evtx


    Here is the Windows Updates history:

    ASUS R501JN Touchpad not working 0bba197a-f95c-47ae-b3ee-841b19bcb7e6?upload=true.png

    ASUS R501JN Touchpad not working 9afa82f4-76ae-4fb3-9044-4575564b3337?upload=true.png

    ASUS R501JN Touchpad not working 30d031bf-abb9-4cb1-ae63-79b645a612ac?upload=true.png

    If you need more information, please let me know how can I provide them to you.


    I don't know what to do.

    Thank you!

    :)
     
    Vladut Ilie, Nov 1, 2019
    #1
  2. Joan Pin Win User

    ASUS Touchpad not working

    Hi Cyril,

    There's a possibility that you're getting this concern due to an out-dated driver. For us to better assist you, we'd like to ask a few questions:

    • Were there any recent changes prior to the issue?
    • What troubleshooting steps have you tried so far?
    In the meantime, we suggest that you check if ASUS Touchpad is enabled on your device. To do that, you may follow these steps:

    • Type Settingson the search bar and press Enter.
    • Select Devices.
    • Click Mouse & touchpad.
    • Select Additional mouse options on the right pane.
    • Choose Device Settings (some called ELAN) pane, check Yes/No of Touchpad. If
      No, click Enable and select OK.

    Let us know how it goes.
     
    Joan Pin, Nov 1, 2019
    #2
  3. touchpad gestures two finger scroll not working Asus 501

    Hi there,


    1. Go to N501VW | ASUS Global Downloads
    2. Download the latest ATK - ATKPackage driver
    3. Download the latest TouchPad - ASUS Smart Gesture (Touchpad Driver)
    4. Uninstall both the Touchpad driver and the Asus ATK package driver.
    5. Reboot
    6. First install ATKPackage driver (IMPORTANT to do this FIRST)
    7. Reboot
    8. Then install the TouchPad driver (may need to reboot)
    9. Test if all is working as it should


    I had this same issue with my Asus UX305 when I upgraded to Windows version 1803 and doing the above steps solved the issue for me.
     
    slicendice, Nov 1, 2019
    #3
  4. ASUS R501JN Touchpad not working

    touchpad gestures two finger scroll not working Asus 501

    Thanks. This procedure worked. Though, as noted in the conversation below, the current driver 4021 does not work with my configuration. I had a copy of 405 so I used that for the re-install and now touchpad is working again.

    Something must have thrown it off so that I needed a re-install but the latest driver doesn't work.

    Thanks again.
     
    hymanwallace, Nov 1, 2019
    #4
Thema:

ASUS R501JN Touchpad not working

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