Windows 10: Asus Touch Screen not working

Does anyone have any solutions to why my touch screen has stopped working since the last MS update. cant update the I2 C HID device . error ,message reads A request for the HID descriptor failed.


Asus tell me its a Windows 10 issue

:)

 

Touch screen not working

Were you able to see if your driver is up to date?

We suggest to update the touch screen driver and check for resolution.

Follow the steps provided:

• Press Windows key and X on your desktop and click on Device Manager.
• Expand Human Interface Devices.
• Locate the Touch screen driver.
• Right-click on the driver icon and click on Update Driver Software.
• Click on Search automatically for the updated driver software.
• Follow the onscreen instructions to update the touch screen driver.

 

Windows 10 for Touch Screen Asus Laptop

I have the same issue. Every search about it returns the same canned troubleshooting steps and I have yet to see anyone say that they have solved the issue.. very frustrating.

Is 'HID compliant touch screen' listed in your device manager under 'Human Interface Devices'?

If so, try right-clicking and selecting 'disable' , then right-click and click 'enable'... Some people have had luck with that but I did not. IF your laptop is an Asus UX501 like me, chances are you will not even see 'HID compliant touch screen' listed
in the device manager unless you click 'view' and 'show hidden devices'.. Details then show that the system doesn't think that the touch screen is connected for some reason.

Asus support is no help - they told me to reinstall the chipset driver package (there is no individual touchscreen driver - it is supposedly part of the chipset package). That didn't work for me, and their next advice was to rollback to 8.1....

I've seen lots of posts about this issue with HP and Dell systems, but very few about asus.. not sure if it's just that there are less asus systems around, or if the problem is only affecting a subset of asus systems.. but hopefully we can make enough noise
that they figure out a solution.

Here is the thread I started:

http://answers.microsoft.com/en-us/...-windows/b71e314f-51c1-4620-a004-571bbfd6fc25

 

Asus X551C Laptop touch screen stopped working - Win10 Clean Install

Hi,

I have an asus X551C laptop which used to have touch screen working (NOT Touchpad)...

After a clean install of Windows 10 Enterprise x64 it no longer works.

It was working with the original OS - Windows 8

I have installed the chipset drivers from their website like some other forums / posts would suggest for this problem.

Also a lot of them say to disable and re-enable the HID complient monitor but at the moment it says Generic PNP Monitor.

The hardware ID for the monitor is MONITOR\CMO15A7

(I am fixing this for a friend and she is adament it was touch screen - she said a keyboard used to come up when touching the screen and she could swipe through photos and skip music tracks etc even with the Touchpad disabled)


I do not know what else to try to diagnose this or to get it working - any suggestions would be most welcome!

Thank you in advance for any help you can give to me.

Darren