Windows 10: ASUS touchpad and keyboard problems

Hello,


I have an ASUS laptop that I haven't been using for a while. When using it, I noticed that the keyboard, when typing, was skipping letters, at random. I actually discovered this problem cause I had trouble logging in, and then realised that the password I typed in looked shorter than it should.

Moreover, the touchpad was also acting weird: scrolling doesn't work and neither a single tap.

The latter I have (partially) solved by installing the smart gesture. However, the mouse pointer also still seems to be lagging a bit, so when I want to click on a button, I end up clicking the one next to it. Also, I seem to always have to open the smart gesture after starting windows, in order to "enable" my scrolling and single-tapping functions.


The keyboard problem persists. I am now using and external keyboard, and this one works like a charm. The built in one claims to have the best & latest driver installed. It's ATK 1.0.0.5 and the driver under Keyboard Device Filter Properties says it's from 29/07/2013.


My windows is up to date, and I run "device troubleshooting" for both the keyboard and the touchpad, with, unfortunately, no answers.


Could you please point me to the ultimate debugging guide to fix this problem?

:)

 

ASUS Touchpad not working

Hi Cyril,

There's a possibility that you're getting this concern due to an out-dated driver. For us to better assist you, we'd like to ask a few questions:

• Were there any recent changes prior to the issue?
• What troubleshooting steps have you tried so far?

In the meantime, we suggest that you check if ASUS Touchpad is enabled on your device. To do that, you may follow these steps:

• Type Settingson the search bar and press Enter.
• Select Devices.
• Click Mouse & touchpad.
• Select Additional mouse options on the right pane.
• Choose Device Settings (some called ELAN) pane, check Yes/No of Touchpad. If
  No, click Enable and select OK.

Let us know how it goes.

 

touchpad gestures two finger scroll not working Asus 501


Hi there,

1. Go to N501VW | ASUS Global Downloads
2. Download the latest ATK - ATKPackage driver
3. Download the latest TouchPad - ASUS Smart Gesture (Touchpad Driver)
4. Uninstall both the Touchpad driver and the Asus ATK package driver.
5. Reboot
6. First install ATKPackage driver (IMPORTANT to do this FIRST)
7. Reboot
8. Then install the TouchPad driver (may need to reboot)
9. Test if all is working as it should

I had this same issue with my Asus UX305 when I upgraded to Windows version 1803 and doing the above steps solved the issue for me.

 

Asus G771 touchpad issue

Hello,

To provide you the appropriate solution on this concern, we would like to know more about the issue. Can you answer the questions below:

• Did the issue happened after updating your OS version to the Creator's Update?
• You have mentioned that the touchpad has been working for Microsoft's driver and not for the ASUS driver, did I get that correctly?

Meanwhile, you can follow the steps below to run the hardware troubleshooter:

• Press the ‘Windows + W’ key on the keyboard.
• Type troubleshooter in the search box and then press
  Enter.
• Click Hardware and Sound and run the
  Hardware and Devices Troubleshooter.
• Follow the on-screen instructions.

Let us know if the steps above worked for you.