Windows 10: Asus UX461UN Blue Screen of Death: VIDEO_DXGKRNL_FATAL_ERROR

Hi Everyone,


Firstly, I appreciate any support or feedback as I have been struggling with this issue for months now.


Background:
I have a 2018 Asus Zenbook, it is approximately a year old and no longer under warranty. Before the warranty expired I decided to take advantage of it to get a new battery as the battery was draining quickly. I shipped it out and when I received it the motherboard in addition to the battery was replaced. A few days had elapsed and I started receiving the BSOD infrequently. Still under warranty I sent it back to Asus for service informing them of the BSOD I was experiencing. Again they replaced the motherboard, but I am still receiving the same BSOD.


This laptop has an Nvidia Geforce MX150 and an Intel UHD Graphics 620


List of solutions I have tried:

1) Updated all drivers

2) uninstalled, re-installed and updated display adapters/drivers.

3) Updated Microsoft windows

4) ran the sfc/scannow function, which did not return any corrupt system files

5) Direct X updated/uninstalled/re-installed


I am no longer under warranty and don't know what else to do. Any help would be greatly appreciated. My last solution is to just call Asus and try to get a fresh laptop from them.


See attached for image of BSOD


Thank you.

:)

 

Blue Screen of Death (Crash) When Playing Games


Nothing for step 10.

Step 11 -

 

Blue screen of death issue

Hi Malcolm,

Blue screen of death error can be caused either by hardware failure or software compatibility. To help you resolve the blue screen of death issue, we would like to get more information:

• Please provide the complete stop error message that you are getting.
• Were there any changes made prior to the issue?

We recommend following the troubleshooting steps in the article:
Troubleshoot blue screen errors

Should you need further help, you're always welcome to post back.

 

Blue Screen of Death

We appreciate the information.

To get better assistance in resolving Blue Screen of Death, we suggest that you get in touch with our
Answer Desk as it has the experts and advanced troubleshooting steps regarding this issue.

Regards.