Windows 10: ASUS X552LD rebooting after Sleep mode

Hello all!


My ASUS X552LD laptop recently a week ago started rebooting after Sleep mode or Hibernation.


This happens after Sleep mode is activated by pressing Power button, by accessing Windows Start Menu, or by closing the laptop's lid.


I'm using Microsoft Windows 10 Home - Version 10.0.18363 - Compilation 18363.


I've already checked the Power Settings and have made a system reset with no results.


I've been told that I should make a BIOS re-flash, but I'm not comfortable with this, specially because I'm afraid of messing with the laptop hotkeys...


My BIOS is American Megatrends, version 300.




Any help is welcomed!

:)

 

ASUS X552LD rebooting after Sleep ou Hibernate

Hello all!

My ASUS X552LD laptop recently (a week ago) started rebooting after Sleep mode or Hibernation.

This happens when accessing Sleep mode rather by Power button, by Windows Start Menu, or by closing the laptop's lid.

I'm using Microsoft Windows 10 Home - Version 10.0.18363 - Compilation 18363.

I've already checker the Power Settings and have made a system reset with no results.

Some one told me that I should make a BIOS re-flash, but I'm not comfortable with this, specially because I'm afraid of messing with the laptop hotkeys...

My BIOS is American Megatrends, version 300.

Any help is welcomed!

 

ASUS Laptop Won't Wake from Sleep Mode

OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
System Manufacturer ASUSTeK COMPUTER INC.
System Model UX490UAR
System Type x64-based PC
SMBIOS Version 3.0

Problem: about 80% of the time, my laptop won't wake up from sleep mode via keyboard press or mouse move/click. I seem to be missing many common features in power plan too, even after fresh Windows 10 install.

Troubleshooting Steps:

1. Reinstalled Windows 10 (clean)
2. Updated all drivers
3. Replicated on multiple Windows 10 versions, updates
4. BIOS latest version
5. No USB devices attached, ever. Only USB-C power and bluetooth mouse
6. Disabled "fast startup" in control panel

 

Sleep mode

Hi Adam,

For us to better assist with your issue on sleep mode, we'd like to ask a few questions.

• Have you made any updates to your computer before experiencing this issue?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you refer to this thread and follow the answer of Andre
Da Costa to troubleshoot the issue with sleep mode missing.

You can also refer to this article that was
created by Andre Da Costa to enable sleep mode.

Looking forward to you response.