Windows 10: ASUS Zenbook Windows 10 completely freezes but only on battery.

Discus and support ASUS Zenbook Windows 10 completely freezes but only on battery. in Windows 10 Support to solve the problem; I have an ASUS Zenbook UX303UB that I purchased a few weeks ago. It works perfectly when plugged, but for some reason it freezes on me when I am not... Discussion in 'Windows 10 Support' started by jpanside, May 4, 2016.

  1. jpanside Win User

    ASUS Zenbook Windows 10 completely freezes but only on battery.


    I have an ASUS Zenbook UX303UB that I purchased a few weeks ago. It works perfectly when plugged, but for some reason it freezes on me when I am not plugged in (running on battery). It will randomly freeze from anywhere between 10 minutes and beyond. The computer will do a full lock up and not even ctrl-alt-delete works. I have to hold down the power button and restart. There are absolutely zero problems when plugged in, I can leave her on forever.


    Any ideas on what is going on? All drivers are updated to the latest and Windows 10 is fully updated as well. Has anyone dealt with something like this before? How should I go about troubleshooting? I would greatly appreciate help and will follow this thread until solved!

    :)
     
    jpanside, May 4, 2016
    #1
  2. Natijah Win User

    TouchPad not working UX31E windows 10 64bit pro

    Hi,

    Does your ASUS Zenbook UX31E work fine when you are using it on battery?

    For example at 40% battery capacity.
     
    Natijah, May 4, 2016
    #2
  3. Natijah Win User
    ASUS Touchpad issues after windows 10 update

    Hi,

    Does your ASUS Zenbook UX31E work fine when you are using it on battery?

    For example at 40% battery capacity.
     
    Natijah, May 4, 2016
    #3
  4. jpanside Win User

    ASUS Zenbook Windows 10 completely freezes but only on battery.

    Any ideas? I am trying different power settings and I think it's working. I feel like I am the only one with this problem.
     
    jpanside, May 4, 2016
    #4
  5. jpanside Win User
    Please help. My computer only freezes when on off battery. it's fine on battery. it's so weird. I have windows 10
     
    jpanside, May 9, 2016
    #5
  6. First you say it freezes while on the battery and next you say it's fine with the battery. Which is it? Very confusing.
     
    chad7550662, May 10, 2016
    #6
  7. jpanside Win User
    Sorry, that is my fault! It's fine when it is plugged it but on battery alone it will freeze. It will either freeze with cursor lock or go into BSOD.
     
    jpanside, May 10, 2016
    #7
  8. bro67 Win User

    ASUS Zenbook Windows 10 completely freezes but only on battery.

    Check the Powercfg report for the battery. Also with the BSOD's, you can use "Who Crashed", to tell you what driver is causing it.

    99.99% of the time it is the Video driver.
     
    bro67, May 10, 2016
    #8
  9. jpanside Win User
    Thank you. Thank you! What is Who Crashed? is it a software that I download? I will post the battery report here!
     
    jpanside, May 10, 2016
    #9
  10. bro67 Win User
    bro67, May 10, 2016
    #10
  11. jpanside Win User
    hey bro67, it is the video driver that is crashing me. Is it a hardware problem or drive software issue? Not sure how to fix it. I want to actually turn off the INTEL HD graphics and just use the nvidida 920m but not sure if that would work (do I need both installed?).
     
    jpanside, May 11, 2016
    #11
  12. bro67 Win User
    It is always going to be a driver issue. Rarely hardware.
     
    bro67, May 11, 2016
    #12
  13. bro67 Win User

    ASUS Zenbook Windows 10 completely freezes but only on battery.

    Both chipsets have had issues with 10. In your case, one chipset is internal, the other is external.
     
    bro67, May 11, 2016
    #13
  14. jpanside Win User
    any advice on disabling or uninstalling one video driver? last time i tried disabling the intel video drivers, i think it also makes it so that my nvidia card doesn't work. is this true?
     
    jpanside, May 12, 2016
    #14
  15. jpanside Win User
    sorry im not sure what you mean by chipset and Im not sure what I should to troubleshoot. also what do u mean by internal and external?
     
    jpanside, Apr 4, 2018
    #15
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ASUS Zenbook Windows 10 completely freezes but only on battery.

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