Windows 10: Audio Driver is fine, but no sound

Hello,

I ran into a problem today. When I booted up my PC, the speaker logo at the bottom of the screen says that the Audio Service is not running, so I checked by opening services.msc and it was indeed disabled (though I had no idea how this could happen). Then, I enabled it and restarted my PC. It's finally enabled, but there's no sound at all. I have tried to re-install the driver, but it still did not work. I also tried to test it, but it came out with an error message "Failed to play test tone." Could someone please tell me how to resolve this problem?

Thank you.

P.S. I checked the driver, and it seems fine.

:)

 

Audio is working fine but event Sounds missing

Hello Luis,

Thank you for posting your query on Microsoft Community.

We regret the inconvenience caused to you. We will assist you to resolve this issue.

I suggest you to follow the below steps and check if it helps.

Step 1: Run built-in audio troubleshooter and check. Refer to the steps:

• 
  Press Windows Key + X.
  
• 
  Click on Control Panel.
  
• 
  Select Troubleshooting.
  
• 
  On the left pane, click on View All.
  
• 
  Click on Playing audio to run the troubleshooter.
  

Step 2: Follow the below settings and check if it helps:

1. Right click on the Sound icon from System tray.

2. Select Sounds.

3. Now click on Sounds tab and under
Sound scheme select Windows default and save it.

Let us know the status of the issue. We will be glad to assist you further.

Thank you.

 

"No output device installed" even though all drivers are fine

Hi,

I will be glad to help you with the issue you have with audio on the computer.

The issue could occur if audio drivers are corrupted or outdated.

What is the make and model of your computer?

I suggest you to follow the below steps to troubleshoot with the issue:

Step 1: Use the audio troubleshooter

Windows includes an audio troubleshooter that automatically detects issues with audio and sound devices. Follow these steps to use the audio troubleshooter:

• 
  Restart the computer.
  
• 
  Check the Sound icon in the taskbar.
  If the icon is normal (
  
  ) and the computer has sound, the issue is resolved.
  If the icon has an X in the lower corner (
  
  ), continue with the next step.
  
• 
  Click the Sound icon in the taskbar
  Or
  Right-click the icon, and then click Troubleshoot sound problems.
  
  Figure : Troubleshoot sound problems
  
  
  
  
• 
  The audio troubleshooter checks for sound problems. When the troubleshooter finishes, it displays the results.
  
  Figure : Troubleshooting results
  
  
  
  If the computer has sound, the issue is resolved.
  If the computer still has no sound, click Explore additional options or proceed to the next Step to reinstall the audio driver.
  

Step 2: Reinstall the audio driver


Follow these steps to use the Hardware Driver Reinstaller to install the original audio driver:

• 
  Click Start Search, Recovery Manager, and then click
  Recovery Manager again.
  Figure : Recovery Manager
  
  
  
• 
  On the Hardware Driver Reinstallation welcome screen, click Next.
  
• 
  Select the audio driver to reinstall, and then click Next.
  
  Figure : Select the driver to reinstall
  
  
  
  
• 
  The Recovery Manager begins reinstalling the driver. After the driver installation is complete, click
  Finish to restart the computer.
  
• 
  After the computer restarts, test for sound.
  If the computer has sound, the issue is resolved.
  If the computer still has no sound, proceed to the next Step to reinstall the audio driver.
  

Follow the troubleshooting and reply with the results, we are happy to help you further.

Thank you.

 

Sound driver off

Hi,

It's possible that your sound driver was turned off by a third-party application. To fix it, we suggest that you use the built-in Windows 10 audio troubleshooter by following these steps:

• Click Start.
• Type Troubleshoot and press Enter.
• Click Playing Audio.
• Click Run the troubleshooter.

If in case the audio troubleshooter doesn't work, use the other steps in this
article. Just click the drop-down arrow and select the other choices offered.

Let us know if you're able to restore the sound on your computer after following these steps.