Windows 10: Audio from headphones not working

Hi, I have a problem with audio related to my earphones. My computer is a MSI Vector GP66 12UGS with Windows 11, version 22H2 installed. the most recent installations / updates were twofold:1. "2023-11 Cumulative update for Windows 11 Version 23H2 for x64-based Systems KB5032190"2. "2023-11 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 23H2 for x64 KB5032007"Both were installed on the 20th of November and the problem first appeared on the 24th of November.Things I have tested/tried:1. earphones work on other computers when plugged in 2. earphone jack was workin

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Headphones not working and Realtek HD Audio Manager

Hello,

Thank you for updating us on the above issue.

Please reply:

• Did you check if your headphones work on other device?
• Did you check if your headphone drivers are detected under Device manager?

I suggest you to check if similar issue persists on connecting the same headphones to another computer. If the issue does not persists, I suggest you to check if the headphone drivers are detected under Device manager by following the steps below:

• Press Windows logo + X keys on the keyboard select
  Device Manager from the options.
• Expand Audio inputs and outputs option and check if the headphone drivers are visible in the window.
• Right-click on the headphone driver and select Update this software
  option.
• Follow the on-screen instructions and wait for the update to complete.
• Close the window after the update is complete and check if the changes are effective.

If the headphone drivers are not visible, I suggest you to download and install the latest and most compatible driver software from the device manufacturer’s website and check if the issue is resolved.

Write to us with the status of the above issue for further assistance. Your reply is most important for us to ensure we assist you accordingly.

Thank you.

 

Move audio to one side for speakers but not headphones

Hello J1mmyth3F1sh,

Thank you for writing to Microsoft Community Forums.

• Is your headphones getting detected in the Playback settings?
  
• Are you trying to play the audio on both Speakers and Headphones at the same time?
  

Ideally, if you have configured Sound settings to play on your left speakers, the same goes with the headphones. The sound starts playing only on the left side of your headphones according to the settings changed.

Meanwhile, we can try configuring the headphones and change the balance level in the sound settings and see if it works. Kindly check with the steps listed below and see if it helps.

Method : Run audio test for your headphones.

• Open Control Panel from the Start menu and click on
  Sound.
  
• In the Sound window, click on your
  Headphones and select Configure option at the bottom left.
  
• By running the test, check if both sides of your headphones are working fine.
  

If that doesn’t help, I would suggest you to check with the audio balance by following the steps listed below:

• Open Sound settings from
  Control Panel, and right click on the Headphones to open its
  Properties.
  
• Click on Levels tab and select
  Balance button. In the Balance window, you can use the slider to balance both left and right headphones equally.
  

However, I commend and appreciate you for recognizing this behavior. This is a valuable suggestion as there may be other users with a similar requirement. Hence, I suggest you to leave a
Feedback for this product so
that our developer team can look into this and check if it can be implemented in the future updates.

Regards,

Mala S

Microsoft Community - Moderator

 

Headphones not working and Realtek HD Audio Manager

Hi Cheriah,

Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

Before assisting further, I would like to ask you few questions:

• Did you check if the headphones get detected under Device manager?
• Did you try installing the headphones driver on the PC?
• Does the headphones work fine when connected to other computer?

You may be facing the above issue due to some of the system components conflicting with the headphones driver on the computer. You might also face the above issue if there is any hardware components missing from the headphones due to pulling the device
abruptly.

Method 1: I suggest you to check if the headphone works on connecting to other computer. If the device works without any issues on other PC’s, I suggest you to download and install the latest and most compatible audio
drivers for Windows 10 OS from the device manufacturer’s website and check if the issue is resolved.

Method 2: Set your headphone as your default audio device. To do so, follow these steps.

• Right-click on the speaker icon on your taskbar.
• Select "Playback Devices".
• On a empty space, right click and select both Show Disconnected/Disabled Devices
  
• Check if your headphone is shown in the devices list.
• If yes, right click on it select and Set as default device.

Write to us with the answers to the above questions and the status of the issue on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.