Windows 10: Audio in Camera

I have some issues in my Surface:


1. The audio is not working after recording a video in this laptop.

2. The audio and video is not working after recording a video with my ear phones plugged in the laptop. The video cannot be played as the play button has been (for some reason) disabled.



Hope I get a reply ASAP.


Moved from: Office/ OneNote / Windows 10 / Office 2016

:)

 

Can not record audio.

Hi,

We suggest that you run troubleshooting for Audio Recording by following these steps:

• Type troubleshooting on the search box.
• Click View all.
• Select Recording Audio.
• Follow the steps to troubleshoot Recording Audio.

Let us know if you need further help.

 

Sound and camera

Hi Riel,

Troubleshooter did not fix the problem. Any other suggestion?

Thanks.

Jose

 

Laptop Camera

Thanks for updating us on the results of the troubleshooting steps that you have completed. Since the built-in webcam is still not working correctly and the same error code 0xA00F4244 (0xC00DABED) is still appearing, we suggest that we check the camera privacy
settings to see if the camera access is turned on. Kindly follow the steps below to check the camera privacy settings:

• Press the Windows key + I to open the Settings app.
• Near the top of the Settings app window is the search box, kindly type the word "webcam" or "camera".
• From the list of results choose Camera privacy settings.
• Make sure that "Let apps use my camera" toggle is set to On.

We look forward to your response once you complete the steps.