Windows 10: Audio Issues- headphones and realtek

So when my headphones are plugged into the audio jack (not USB), the sound seems to KINDA go thru them but also just goes straight thru my speakers as well. When I checked the sounds window, there were no headphones being recognized as plugged in, it's like they don't exist.


SO, I went to the control panel to see if I check things out from the "Realtek Audio Manager". It doesn't exist either, anymore. The icon is there, but it does NOTHING. So I went to program files, Realtek, Audio: THE FILE IS EMPTY.


Next I went to the MSI website, as that is what my laptop is and checked out the driver downloads for the model and what not and redownloaded the realtek one... Installed it... Restarted my computer. Then windows just wouldn't come back on. Long story short had to go into safe mode to even get the system restore point to work.


Now I still have the audio issues but am afraid to try the driver again. HELP!?

:)

 

Realtek HD audio headphone jack

Realtek HD audio headphone jack not listed separately in device manager, headphones don't

 

Realtek Audio Headphone Jack Issue





The SONY: SRS-X2 listed is a Bluetooth speaker that I have been using in place of the laptop speakers, which generally works fine. I think it's also worth it to note that the Speakers listed here don't change when I actually plug headphones into the laptop.

The Realtek software installed is listed as Realtek High Definition Audio Driver, from Realtek Semiconductor Corp. 6.0.1.7548, installed 10/29/2017.

The problem is that audio is no longer coming out of the laptop speakers. Previously, whenever headphones were plugged into or taken out of the jack on the laptop, Realtek would send a notification saying that something had been plugged in or out. However,
I have not gotten either of those messages since the problem with the speakers started, so it was my assumption that the laptop simply believes that there is something still plugged into the headphone jack that has never been taken out.

The headphones that I use work perfectly fine, and I can get audio from the laptop if I just plug headphones it, however I don't get the notification that I used to.

I followed all the instructions on the Windows 10 checklist, and I did the Fresh Start that was walked through on the other website, however none of this fixed the issue.

On an additional note, downloading the Realtek software listed on the Lenovo site did actually help by fixing a separate issue I was having with my Bluetooth, so I do want to thank you for that as I now have a workable alternative to the laptop speakers
if it turns out that there's just nothing to fix them.

 

Headphones not working and Realtek HD Audio Manager

Hello,

Thank you for updating us on the above issue.

Please reply:

• Did you check if your headphones work on other device?
• Did you check if your headphone drivers are detected under Device manager?

I suggest you to check if similar issue persists on connecting the same headphones to another computer. If the issue does not persists, I suggest you to check if the headphone drivers are detected under Device manager by following the steps below:

• Press Windows logo + X keys on the keyboard select
  Device Manager from the options.
• Expand Audio inputs and outputs option and check if the headphone drivers are visible in the window.
• Right-click on the headphone driver and select Update this software
  option.
• Follow the on-screen instructions and wait for the update to complete.
• Close the window after the update is complete and check if the changes are effective.

If the headphone drivers are not visible, I suggest you to download and install the latest and most compatible driver software from the device manufacturer’s website and check if the issue is resolved.

Write to us with the status of the above issue for further assistance. Your reply is most important for us to ensure we assist you accordingly.

Thank you.