Windows 10: Audio Issues relating to being in a Voice Call

Hello! Ever since I started using Bluetooth headphones, I've been having audio issues relating to being in a voice call or joining one. Let me give an example.I can be watching YouTube, or playing a game or something and I'll hop into a Discord call, or using voice chat anywhere, and all of a sudden all I can hear now is the voices playing from the voice call, as it mutes all other audio. This applies to audio coming from the same application I'm using to do this, like games with built-in mic support for teams, like Fortnite.I've tried multiple ways I've seen online to try and fix this issue,

:)

 

Perfomance related issues related to audio in Windows

Hello Cyndieaa,

Thank you for posting your concern in Microsoft Community and we regret for the inconvenience. Let me assist you.

To be able to assist you better, let us know a few more details on the below questions.

• How did you upgrade to Windows 10? Was it using Windows update or via Media Creation Tool?
• Do you have any System Restore point set in your PC prior to the issue?
• Does the issue occur randomly or under any particular circumstances?

As an initial recommendation, I suggest you to check for the recent Windows update you are referring to in this case. To do so, you need to check the settings through Windows update. Follow the below steps.

1. Open the Settings Charm with the shortcut Windows Key

+
I.

2. Click/tap Change PC settings.

3. Click on the Update and recovery and click on the
View your update history.

4. You will now see a list of your installed Windows Updates. If you click on any one of the
"Successfully installed on (date)" links , you will find more details for that update.

Now, follow the below methods and check if it helps to resolve the issue.

Method 1

Follow these steps to run the Windows in built troubleshooter to identify any potential driver related issues present in your PC.

a) Write Troubleshooting in the search box and hit enter.

b) Click on Troubleshooting
tab.

c) Click on view all option on the upper left corner.

d) Select the Hardware and Device
option from the list.

e) Click Next to run the Hardware and Device
Troubleshooter.

Method 2

Now if updating the audio device driver did not help, I suggest you to check if rolling back the driver helps to resolve the issue. Follow the below steps.

• First of all, Press Windows logo + R from keyboard. It will open
  RUN.
• Now type devmgmt.msc and press Enter to open Device Manager.
• You will see all the driver list of your PC. Expand Audio Adapters

Rollback driver

Double click on your audio driver in Device Manager. Then Click on
Driver tab and select Rollback.

Important: If your drive is performing well and there is no error, Rollback driver button will be grayed out as an option.

Write to us with the updated status and the required information for us to be able to assist you further.

 

Are there any other voices for Narrator in the Ease of Access in Windows 10?

Hi Melody,

Thank you for posting in Microsoft Community.

I suggest you to follow the below steps and check if it helps.

• 
  Type narrator in the search bar and press enter.
  
• 
  Click on voices
  
• 
  And select find other voices that work with Narrator.
  

Let us know if you need further assistance with Windows related issues. We will be happy to help.

 

Audio issues in windows 10

Hi,

Thank you for posting your query in Microsoft Community.

• 
  Have you tried the troubleshooting steps provided in the link?
  

There issue might have occurred due to corrupted drivers or incorrect settings. I suggest you to try the steps and check if it helps.

Let us know if you need further assistance with Windows related issues. We will be happy to help.