Windows 10: Audio issues

Laptop: Dell Inspiron 15 5577


Situation: The other day I was trying to game. I turned on my laptop and plugged in my headphones and instead of bringing up the Waves Maxxaudio "Which device" box to let me choose my device, it just... didn't. I looked in the application and the checkbox that activates that box was checked. I checked the sound settings and nothing was changed. At this point I thought it was a fluke and continued onto discord. Come to find out, it wasn't using the microphone on my headphonesI checked and made sure it wasn't an issue with that pair but using the laptop microphone instead. I then thought maybe the computer went dumb and updated the driver. The audio in the sounds tab used to be "Speaker/Headphones". That update separated the two and I didn't like it, specifically because it was reading my headphones as audio only instead of having a microphone. Since then I have went onto the dell website and installed the latest Realtek driver for my device. The problem I've ran into now is instead of saying "Speakers/HeadphonesRealtek High Definition Audio" it says "Speaker/HeadphonesRealtek Audio" because that's what the audio driver is labeled. I assume this is an issue and want to install the right drivers to get it back to what it was but I don't want to install the wrong drivers. I also have a theory that the headphone jack itself may not be reading the sleeve of the TRRS jack. It is a combo jack.


Probably important side note: I may have deleted some audio, possibly Realtek, driversThey didn't have any updates and didn't let me rollback expecting that I would be able to reinstall them.


In summary:

Problems:

-PC not acknowledging my headphones TRRS sleeve

-"Realtek Audio" instead of "Realtek High Definition Audio"

-Waves Maxxaudio "Which device" box not showing up when plugging in a device

Solutions I need

-Get all the default drivers I had when at the beginning of this computers life

-Determine if it is a headphone jack issue and the correct steps to fix it.

-Waves Maxxaudio "Which device" box to come back



Thanks so much to anyone that can help me,

Jesse

:)

 

Audio 'dip' issue with Windows 10

Hi Elliot,



Thank you for posting your queries in Microsoft Community.



We are sorry to know that you have issues while listening to certain audios.

Please follow these steps and check if that helps.



Method1: I suggest you to run an audio troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio

Refer these steps:

• Press Windows key +X, select Control panel

• Change the view by option on the top right to Large icons

• Click on troubleshooting and click on the view all option on the left panel

• Run the playing Audio troubleshooter.



Method2: Uncheck the enhancement feature in sound options.

• Press X from the key board and select control panel.
• Select sounds under control panel.
• Go to advance setting and uncheck the enhancement feature and check if that helps.

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be

 

Can not record audio.

Hi,

We suggest that you run troubleshooting for Audio Recording by following these steps:

• Type troubleshooting on the search box.
• Click View all.
• Select Recording Audio.
• Follow the steps to troubleshoot Recording Audio.

Let us know if you need further help.

 

Windows 10 audio issue

Hi,

Audio issues might have caused by an outdated audio driver. For us to troubleshoot this issue, we suggest that you follow the steps on this article:

Fix sound problems. You can try different troubleshooting methods by clicking the drop down box, below the title, and choose one from the list.

Let us know how it goes.