Windows 10: Audio jack and bluetooth issue

I am unable to enable or disable bluetooth. And my audio jack is not working. Eventhough, I plug-in headset, I can't hear through that.

:)

 

Bluetooth audio syncing issue

Hi,

There are a lot of factors that can cause the issue about your Bluetooth such as incompatible drivers, hardware issues, and more. We suggest that you go to this

link which lists all troubleshooting steps for Bluetooth issues.

Regarding your question about locking Windows Anniversary update, it is possible to postpone an update but it cannot be stopped.

Update us on the status of the issue.

Regards.

 

audio jack problems

Hi,

Windows allows disabling of a certain port if you want to or if you need to. To disable a headphone or speaker audio jack, kindly follow these steps:

• Right-click the Sound or Volume icon on the lower-left side of your screen.
• Select Playback devices.
• Right-click on the playback device that you want to disable and click
  Disable.

To disable a microphone jack:

• Right-click the Sound or Volume icon on the lower-left side of your screen.
• Select Recording devices.
• Right-click on the recording device that you want to disable and click
  Disable.

Also, we recommend taking your PC to a technician for the removal of the audio jack that is stuck so that, you'll be able to use the port again.

Should you have more concerns, feel free to post.

Regards.

 

3.5 mm audio jack is not working

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that the 3.5mm jack on your computer is not working. I’ll certainly assist you with the issue.



However, please let us know:

• Are you aware of any changes made to the computer prior to this issue?
  
• Which build version of Windows 10 is installed on the computer? Refer
  Which version of Windows operating system am I running?
  

I would suggest you to try connecting any other headphones to the jack and check if it works.



If connecting any other headphone doesn’t work, you may want to try running a hardware diagnostic checkup on the computer just to make sure there is no hardware fault. Refer the Dell article on
Diagnostics & Tools.



You can also try the troubleshooting steps mentioned in the Dell article

How to Troubleshoot Audio or Sound Playback Issues.



Note: The last step in the article talks about Restoring the PC to Factory defaults. Do not perform the step.



Regards,

Nikhar Khare

Microsoft Community - Moderator