Windows 10: Audio not working when on battery power. Plugging in and rebooting fixes the issue.

When plugged in, my laptop (Dell, Windows 10) audio works with no problem. When on battery power, I get no audio at all - neither through speakers nor headphones. Plugging in the computer and rebooting fixes the problem. I seem to remember clicking an option some time ago to to "allow windows to turn off this device (audio device) to save power", but I cannot find that setting anymore. I remember having the thought that I shouldn't click that button. Can you please advise me on the correct solution?

:)

 

Stuck in Reboot loop after power cut

Hi,

We understand your concern and appreciate the time and effort that you have invested in to fix the issue.

Before we proceed, I would like you to state which troubleshooting steps have you performed bedsides the mentioned to fix the issue.

As per the description, I suspect that you might be stuck in a reboot loop. I suggest that you perform Power Drain and check if it helps

• Unplug the charger and remove the battery of your laptop, if using a desktop remove the power cord.
• Press and hold the Power button for 30sec
• Plug the charger/power cord and restart system

Hope this helps

Regards

 

Battery Indicator Gone This Solution Fixed Issue

Worked just fine for me.

 

After Win 10 upgrade from Win 7 - "audio device driver is no longer installed"?

Hi,

Thank you for posting your response.

We appreciate the time and effort that you have invested in to fix the issue.

As per the information that you have provided, I suggest that you perform Power Drain. Once done check if the troubleshooter is prompting you for a restart again. To perform Power Drain follow the steps below

• Unplug the charger and remove the battery of your laptop, if using a desktop remove the power cord.
• Press and hold the Power button for 30sec
• Plug the charger/power cord and restart system.

As for the driver issue, I suggest that you visit the website of your computer's manufacturer and download and install the latest audio driver. Once done reboot the system and check.

Hope this helps