Windows 10: Audio/sound has stopped working

Hi!

Yesterday, the audio and sound started to not work on my computer. Both by using computer speakers, and also it doesn't work to connect my Bose headphones through Bluetooth and listen through them. I pressed on "Troubleshooting" and it said it that the audio service wasn't started and that it started it. But it still doesn't work and I can't hear any sound.

This is the first time I have this problem and the sound has worked perfectly before, when I have switched between using computer speakers and my Bose headphones.

This is an HP Elitebook 840 G5 running Windows 10 Pro.

I would appreciate all help in trying to get this solved.

Thanks in advance!

:)

 

Sound problem

Hi,

We need to investigate further so that we can identify the cause of the issue. We suggest running the Troubleshooter and see if it helps. Follow the steps below:

• Type and select Troubleshooting on the Search bar/Cortana.
• Click Hardware and Sound.
• Select Playing Audio under Sound.
• Follow the steps that will be provided.

If the steps does not work. We suggest downloading a fresh copy of the audio driver from Realtek and see if it helps.

Looking forward to your response.

 

No sound Audio

Hi Hubert,

Thanks for posting your query on Microsoft Community.

We understand the inconvenience caused and we appreciate you for trying the troubleshooting steps..

This issue might occur if some of the sound settings got corrupted.

I suggest you to try running audio troubleshooter and check if it helps.

Follow the below steps:

• 
  Type Troubleshooting in the Search area on the taskbar and select
  Troubleshooting.
  
• 
  Select Hardware and Sound.
  
• 
  Select Playing Audio under
  Sound and follow the on screen.
  

For more information, refer to the below link:

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Audio and Sound

Hi Ethan,

This issue can be due to several reasons. Let's get your audio and sound issue sorted, we suggest that you follow the steps provided below:

• Press Windows key.
• Type Control Panel in the search box.
• Select Sound.
• Go to Communications tab.
• Click Do nothing.
• Chose Apply and Ok.

Keep us in the loop with the result.