Windows 10: Audio Troubleshooting no longer working since removing Get Help app, no audio at all now

Discus and support Audio Troubleshooting no longer working since removing Get Help app, no audio at all now in Windows 10 Software and Apps to solve the problem; As the title says, I was having issues with the audio troubleshooting app "Get Help" that now comes pre-installed on Windows 10. I could not access... Discussion in 'Windows 10 Software and Apps' started by Funkndunk, Jan 17, 2021.

  1. Funkndunk Win User

    Audio Troubleshooting no longer working since removing Get Help app, no audio at all now


    As the title says, I was having issues with the audio troubleshooting app "Get Help" that now comes pre-installed on Windows 10. I could not access further audio options because of the "Get Help" app, so I had to remove it. Audio help I needed is outlined here: https://www.youtube.com/watch?v=_5Oms5PZZwQ

    I followed the directions to remove the strange fake-chat-window troubleshooting app "Get Help" as outlined here: https://winaero.com/uninstall-remove-get-help-windows-10/?unapproved=44753&moderation-hash=31bf7fb5b73c13571c66aa469180dc32#comment-44753

    However, now that it is uninstalled, trying to open audio troubleshooting does nothing at all. In fact my computer no longer has any audio and I have no way of fixing it. I searched microsoft store apps for the "Get Help" troubleshooter and it is not there.

    What can I do? Thank you
    :

    :)
     
    Funkndunk, Jan 17, 2021
    #1
  2. Ryan Fra Win User

    Can not record audio.

    Hi,

    We suggest that you run troubleshooting for Audio Recording by following these steps:

    • Type troubleshooting on the search box.
    • Click View all.
    • Select Recording Audio.
    • Follow the steps to troubleshoot Recording Audio.

    Let us know if you need further help.
     
    Ryan Fra, Jan 17, 2021
    #2
  3. Audio not working

    Hi Mirdula,

    Before we proceed, I would like you to provide the information stated below:

    • Did you make any changes to the PC prior to this issue?
    • What troubleshooting steps have you performed to fix the issue?

    For now, I suggest that you refer to the article, Windows 10 – Audio Troubleshooting Tips
    and check if the steps provided helps rectify the issue.

    Hope this helps

    Regards
     
    Vanessa Sohtun, Jan 17, 2021
    #3
  4. Audio Troubleshooting no longer working since removing Get Help app, no audio at all now

    Audio not working! Need Help!!

    Hi,



    Thank you for posting your query in Microsoft Community.

    I understand your concerned. Let me help you to fix the issue.



    Let’s try simple troubleshooting steps and check if this helps in resolving the issue. Follow the below methods.

    Method 1.

    I would suggest you to run sound audio troubleshooter, it will automatically detect the problem and fix it. Follow the below steps.


    • Press Windows key + R and click on
      Control Panel
      .

    • Click on View by: category and click on
      Small icon.

    • Now click on troubleshooting and click on
      Hardware and Sound.

    • Click on Playing Audio and Click on Next button.
    Method 2.

    Step 1.

    I suggest you to uninstall/reinstall the sound adapter driver and check.


    • Press Windows key + X and select
      Device manager
      .

    • Now click on Sound, video and game controllers
      to expand, right click on the device and click on uninstall.

    • Once you are done installing the driver, restart the computer. It will automatically install the sound adapter driver.
    If the still persist, try the below steps.

    Step 2.

    I suggest you to update the audio driver and check.


    • Press Windows key + X and select
      Device manager
      .
    • Now click on Sound, video and game controllers and right click on it and
      update the software.
    If the above methods did not help to fix the issue, try the below method.

    Method 3.

    I suggest you to go to the below link, select appropriate Windows operating system and download the audio driver and install same.

    http://www.asus.com/support/Download/3/580/0/5/0gOdr7OTSYtNTbh2/45/



    Hope this helps. Let us know the result.
     
    Billion Debbarma, Jan 17, 2021
    #4
Thema:

Audio Troubleshooting no longer working since removing Get Help app, no audio at all now

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