Windows 10: Audio volume issues

Discus and support Audio volume issues in Windows 10 Drivers and Hardware to solve the problem; can someone please assist, for some reason the last few weeks after updates there is issues with the sound.. each time i play a movie ie via netflix or... Discussion in 'Windows 10 Drivers and Hardware' started by asteraki, Nov 22, 2020.

  1. asteraki Win User

    Audio volume issues

    can someone please assist, for some reason the last few weeks after updates there is issues with the sound.. each time i play a movie ie via netflix or stan or listen to anything the sound is horrible... it has a fuzzy sound to the voices and sound it just randomly happened

    I have tried to troubleshoot and still nothing, also tried to re install the driver still nothing

    can someone please help?


    asteraki, Nov 22, 2020

  2. volume control error

    Hi Akash,

    The issue with volume control could have happened due to the corrupted or outdated driver. To resolve your issue, we suggest that you follow the 2 methods below:

    Method 1: Run the Audio Troubleshooter on the system.

    Windows 10 has a built-in troubleshooter to check and fix issues with Sound. We would suggest you run this troubleshooter to check if the issue is with your Audio

    Refer these steps:

    • Press Windows key+X, select Control panel.
    • Change the view as an option on the top right to Large icons.
    • Click on troubleshooting and click on the view all option on the left panel
    • Run the playing Audio troubleshooter

    Method 2. Uninstall and reinstall the latest drivers from the manufacturer website.

    Follow the steps to update the audio drivers:

    • Press Windows key + X key and click Device Manager.
    • Expand the Sound, Video and game controllers.
    • Right-click on the Sound card and click on Uninstall.
    • Install the latest audio driver from the manufacturer website.

    Let us know the result for us to assist you further.
    Anthony Gal, Nov 22, 2020
  3. Nikhar_K Win User
    Low Audio Volume when listening songs


    Thank you for writing to Microsoft Community Forums.

    I appreciate the efforts taken by you in resolving this issue. Thank you for providing the detailed information. I understand that you get low audio level while playing songs.

    Ideally, the level of audio depends on the type of the audio file that you are playing. However, I would suggest you to try using the Audio Enhancements, which will boost the audio level and help you get a better audio experience. Refer the steps mentioned

    1. Press Windows Logo key + R, to open
      Run dialog box.
    2. Type mmsys.cpl and click on
    3. Under Playback tab, double click on the sound device that you are using.
    4. Click on Enhancements tab.
    5. Select the checkbox for Loudness Equalization.
    6. Click on OK.

    If the issue persists, you may want to try updating the Audio drivers and check. Refer the steps mentioned below:

    1. Press Windows Logo key + X, and select
      Device Manager.
    2. Expand Sound, Video, and Game Controllers.
    3. Right click on the Audio
      and select Update Driver.

    Article for reference:
    Update drivers in Windows 10

    You may also want to check the Audio levels for specific applications in the Volume Mixer. Refer the steps mentioned below:

    1. Right click on the Sound icon on the
    2. Select Open Volume Mixer.
    3. Now, adjust the Volume levels for the Applications as per your requirement.

    Refer the screenshot below:

    Audio volume issues 5c89acd0-2ea3-4a5a-99cb-5f8c01a94726?upload=true.png

    Let us know how it goes.


    Nikhar Khare

    Microsoft Community - Moderator
    Nikhar_K, Nov 22, 2020
  4. Audio volume issues

    No sound while playing audio and video files.


    I appreciate if you could answer to a few questions to narrow down to the issue.

    • Which is the application that you are using to play the files?
    • Did you try the same on a different player?
    • Did you perform any troubleshooting steps?
    As an initial troubleshooting step, I suggest you to check if the volume is set low or in mute state in Volume Mixer.

    • Right click on sound icon.
    • Open Volume Mixer check for the application that you are playing the files with and increase the volume and check.
    If the issue still persists, I would suggest you to run “Playing audio” troubleshooter to diagnose and fix the issue.

    Follow these Steps to run Playing Audio Troubleshooter in Windows 10.

    1. Type troubleshooting in the search bar.

    2. Select Troubleshooting.

    3. Select View all on the top left corner.

    4. Click on Playing audio.

    Also refer:

    Hope the information helps in resolving the issue related to the sound issue. Let us know if you need further assistance. We will be happy to help.

    Thank you.
    Krishna Prasobh V, Nov 22, 2020

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