Windows 10: audio won't play from audio or video files

Discus and support audio won't play from audio or video files in Windows 10 Drivers and Hardware to solve the problem; This was working. I could play any video or audio file using VLC, Windows Media Player, whatever. Audio plays from the web on Chrome or Firefox then... Discussion in 'Windows 10 Drivers and Hardware' started by ruggb, Sep 2, 2018.

  1. ruggb Win User

    audio won't play from audio or video files


    This was working. I could play any video or audio file using VLC, Windows Media Player, whatever.
    Audio plays from the web on Chrome or Firefox
    then the files stopped playing audio. MP3 files or any video file-MP4 AVI MOV, etc.

    I updated my video card from a GTX 560 to a GTX 1060, but I can't tell you that it stopped working when I did that.
    I may have just not noticed it then.
    Video and Audio still play via my browsers, and system sounds play, but no audio from a file thru a player app

    I reinstalled my drivers, verified things are turned on and volume levels good.
    Windows Media player just says it has a problem with the file. VLC plays video but no audio.

    everything is up to date - W10 1803, VLC, drivers..........

    :)
     
    ruggb, Sep 2, 2018
    #1

  2. No sound while playing audio and video files.

    Hi,

    I appreciate if you could answer to a few questions to narrow down to the issue.

    • Which is the application that you are using to play the files?
    • Did you try the same on a different player?
    • Did you perform any troubleshooting steps?
    As an initial troubleshooting step, I suggest you to check if the volume is set low or in mute state in Volume Mixer.

    • Right click on sound icon.
    • Open Volume Mixer check for the application that you are playing the files with and increase the volume and check.
    If the issue still persists, I would suggest you to run “Playing audio” troubleshooter to diagnose and fix the issue.

    Follow these Steps to run Playing Audio Troubleshooter in Windows 10.

    1. Type troubleshooting in the search bar.

    2. Select Troubleshooting.

    3. Select View all on the top left corner.

    4. Click on Playing audio.

    Also refer: http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

    Hope the information helps in resolving the issue related to the sound issue. Let us know if you need further assistance. We will be happy to help.

    Thank you.
     
    Krishna Prasobh V, Sep 2, 2018
    #2
  3. My PC Will Not Play Any Video or Audio Files

    Hi Adam,

    The issues with accessing audio and video might have occurred due to corrupted/ outdated drivers on your computer.

    Provide us additional information to assist you better with this issue:

    • What is the make and model of your computer?
    • Have you tried to access videos on different browser (Internet Explorer) and check?
    • Were you able to access any other audio from your computer?

    Let us try the below troubleshooting steps and check if it helps.

    Method 1: I suggest you to run the Audio troubleshooter and check if it helps.

    try the audio troubleshooter.

    Method 2: I suggest you to change the properties of Windows Audio services and check if it helps.

    Steps:


    • Click Start, type
      Services.msc in the Start Search box.

    • Scroll down the list of services, right-click
      Windows Audio and select Start.

    • Select Properties for
      Windows Audio and set its Startup Type to
      Automatic.

    Method 3: I recommend you to update the audio drivers and check if it helps.

    • Open Start, enter
      Device Manager, and select it from the list of results.
    • Under Sound, video, and game controllers,
      select your sound card, open it, select the Driver
      tab, and select Update Driver.

    Method 4: I recommend you to install all the pending updates on your device and check if it helps.

    Steps:

    • Connect to the internet.
    • Press Windows key and type updates.
    • Click on Check for updates.
    • Under Windows Updates, click on Check for updates.
    • Try to install the updates being shown.

    Hope it helps. Reply to the post with an updated status of accessing audio and video on your computer for further assistance.

    Thank you.
     
    Deepika Gowda, Sep 2, 2018
    #3
  4. audio won't play from audio or video files

    Audio And Videos files are not playing, not even youtube or any **** videos.

    Hi Tista,

    The challenge that you are experiencing with your audio and video files can occur due to several reasons, such as, corrupted system files, driver issues, etc. To better assist you, kindly answer the following questions:

    • When did the issue start?
    • What's the make and model of your computer?
    • What are the other troubleshooting steps that you've taken besides running the audio troubleshooter? This is for us to avoid providing the same steps.

    We look forward to your response.
     
    Joshua Her1, Sep 2, 2018
    #4
Thema:

audio won't play from audio or video files

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