Windows 10: Avecto Defendpoint cause Acrobat Reader to crash.

Hi,
I need help...
We still have a few thousand Elitebook 840G3 running Win10 1709. Which works ok.
When we now started to upgrade those to Win10 1809 we encounter intermittent issues with Acrobat Reader.
What I have done so far:

- Upgraded all drivers to the latest version including BIOS.


- Installed same version of Defendpoint as we have on the working 1709 image.


- Removed Defendpoint completely **and that is the only thing that made it work**

We are using the same 1809 image on 840G5 without any issues.

So my conclusion is that its a combination of G3 + 1809 + Any version of Defendpoint.

But now Im running out of ideas, what should I test next?
Dump file indicate issues with ntdll.dll and pghook.dll

:)

 

Avecto Defendpoint cause Acrobat Reader to crash.

Hi,
I need help...
We still have a few thousand Elitebook 840G3 running Win10 1709. Which works ok.
When we now started to upgrade those to Win10 1809 we encounter intermittent issues with Acrobat Reader.
What I have done so far:

- Upgraded all drivers to the latest version including BIOS.


- Installed same version of Defendpoint as we have on the working 1709 image.


- Removed Defendpoint completely **and that is the only thing that made it work**

We are using the same 1809 image on 840G5 without any issues.

So my conclusion is that it’s a combination of G3 + 1809 + Any version of Defendpoint.

But now I’m running out of ideas, what should I test next?
Dump file indicate issues with ntdll.dll and pghook.dll

 

msctf.dll Making Acrobat to Crash

Hi,

Thank you for writing to Microsoft Community Forums.

To have better clarity on the issue, answer the below-listed questions and get back to us.

1. Is your computer connected to any domain network?
2. Since when are you facing this issue?
3. Did you make any changes to the computer prior to this issue?
4. What is the edition of Windows 10 that you have installed?
5. Do you get any error message when Acrobat crashes?

Meanwhile, try the troubleshooting steps mentioned in
Acrobat DC crashes intermittently on Windows and see if this helps.

For reference, you may also try the troubleshooting steps mentioned in
Troubleshoot errors and freezes in Windows and see if this helps.

Hope it helps.

Let us know if you got the help you needed by clicking Yes or No.

 

Windows 10 won't recognise Adobe Acrobat Reader on my laptop so I can't open PDFs - any suggestions?

Hi Sarah,

There could be a number of factors as to why you are having issues launching the Adobe Acrobat Reader app. This could be caused by a software conflict or due to an issue with the application itself.

I suggest that you reset your Adobe Acrobat Reader application by following the steps provided below:

• Go to Settings > Apps > Apps & Features.
  
• Click the Adobe Acrobat Reader app from the list and then choose Advanced options.
  
• Click Reset.

Let us know how it goes and we'll assist you further if needed.