Windows 10: Awful Windows Support

I am still trying to get Microsoft to fix issues with Windows 10 1809, in particular after the upgrade and am unsuccessful after waiting for a few months I believe now. I finally called again on 2/11/19 and a new case was given for an old issue because Microsoft had no record of it! A call back was scheduled for the 14th and a man called but said he would call back in around 31/2 to four hours. He did and repaired two Windows computers but resolved nothing! Was on phone for around 2 1/4 hours.


On 2/26/19, I called Windows Support because of some additional issues and was left on hold so hung up and called again. I eventually was transferred to a 2nd level Support person and approximately 1/2 hour after I first called I was disconnected. He did NOT call back.


On 2/28/19 I called Windows Support created a Call-back using Contact Us for Windows Issues. At 8:28 p.m. was called by Microsoft. Started talking to a man at 8:31? p.m. At 8:33 p.m., was put on hold. Heard a beep on my phone as if I was getting another call and the same Support person was on the other line? He apologized and said he was disconnected and after telling me I need to call back, I remonstrated with him and he said he would try to or connect me to Support. Then I got music and a lot of beeps like telephone key pushes at times. Hung up at 8:45 p.m.

At 8:47 p.m., later, the same day, I created a Call-back using Contact Us. Said something about being called back in 4 min. At 8:52 p.m. was called by Microsoft. Started taking to a man at 8:57? p.m. He asked for the case number again. At 9:03 p.m., he stopped talking after he was going to transfer me but then came back on the line and said he would transfer to first level Support. At ~9:07 started to speak to a man and was transferred to 1st level Support and was told that I would receive an email from 2nd level Support as for a call-back time on the 2nd, I believe. Ended at 9:28 p.m.


3-1-19 Received email msg, that case #1461087965 was closed with no explanation and no call-back!


3/4/19 Received email msg, that case #1461087965 was closed with no explanation and no call back!


3/4/19 Microsoft 2nd level Support never called back yet! At ~7:18 called Windows Support. Talked to a 1st level person and gave him my case number again and was left on hold a while, then he came back and said would transfer to 2nd level Support and conference them in, basically and that 2nd level Support was nearby but after not being able to speak to a 2nd level Support person by 7:53 p.m., I hung up. Called Windows Support again at 8:51 p.m., and woman wanted case number again as usual. At 9:09 p.m., was transferred again supposedly to 2nd level Support. At ~9:18 p.m. a 2nd level Support person answered and gave him my case number, was put on hold. I was disconnected at 9:20 p.m.!


It is clear that Microsoft isn’t really concerned about providing good technical support and that all too often I am beta testing their software! What's going on at Microsoft? How do you think their CEO would feel if they were treated like this? But things like this, in particular is the usual Microsoft way when dealing with Windows Support over the years---in addition to many wrong transfers and then I may have to call back again and then if they didn't give me a case number, I have to start all over again!


How can I get good timely, professional support for Windows that will resolve issues? So far, I am NOT getting it.

:)

 

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