Windows 10: Backup Exec from Veritas not able to perform a GRT backup

I've been going round and round with Veritas on why a Hyper-V Gen2 VHDX backended server cannot be backed up for GRT restores. For the last 5 weeks they've had me running logs to try to figure out why. All other virtual machines backup properly as well as the Hyper-V server itself. The problem seems to be is it cannot mount the VHDX to run a catalog of the machine. The virtual machine is a basic disk secure boot machine within a domain running Windows 2022. The Hyper-V server is running Windows 2022 and outside of a domain. It's a non-domain joined server mainly for recovery purposes in

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Backup Exec from Veritas not able to perform a GRT backup

I've been going round and round with Veritas on why a Hyper-V Gen2 VHDX backended server cannot be backed up for GRT restores. For the last 5 weeks they've had me running logs to try to figure out why. All other virtual machines backup properly as well as the Hyper-V server itself. The problem seems to be is it cannot mount the VHDX to run a catalog of the machine. The virtual machine is a basic disk secure boot machine within a domain running Windows 2022. The Hyper-V server is running Windows 2022 and outside of a domain. It's a non-domain joined server mainly for recovery purposes in case the domain controllers running as virtual servers on this machine cannot start for some reason.

They finally told me I have to contact Microsoft support because they can't determine the problem, and claim that it's some kind of permission issue, but all of the other virtual machines using the exact same credentials are backing up fine. Can anyone point me in a direction for investigation? This is driving me nuts.

 

Backup Issue - Microsoft 10 - Cannot perform initial backup

Question

• 
  
  

Applies to

• Windows
• Windows 10
• Update, backup, & recovery

5 views Backup Issue - Microsoft 10 - Cannot perform initial backup




My backup stubbornly refuses to run. I can't run the initial backup, therefore the file history backups don't run either. This has been an ongoing problem for quite some time. Suggestions I've received have not worked so far. Following is the problem
and the failed resolution attempts:

• I get this message from the Event Log:

Unable to scan user libraries for changes and perform backup of modified files for configuration C:\Users\Papa\AppData\Local\Microsoft\Windows\FileHistory\Configuration\Config

Event ID - 201

Level: Error

User - System

*** ---- There is no config file at this directory location. The contents of the location are:

catalog1

catalog2

config1

config2

• In another thread from July, someone suggested checking a particular service (I forget the name just now) is running. It is.

• Two days ago a Microsoft employee suggested the following steps. These steps resulted in no change, still no backup:

KA

Karthicka_R replied on

• Microsoft
• Support Engineer

Hi,

Thank you for contacting Microsoft community.

I suggest you to follow the below steps to start and stop the services “Windows backup” and “volume shadow copy” and check if it helps.

• Press “Windows+R” and in the run command box type “services. MSc”.
• Search for the service “Windows Backup” double click on it and check whether the service is started or not, click on “OK” button. I suggest you to stop and start the service again.
• Once done again search for the service “Volume shadow copy” double click on it and check whether the service is started or not. I suggest you to stop and start the service again, click on “OK” button and
  check whether you can perform backup successfully.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

• I performed these steps multiple times. The backup still crashes, with the same error message. In addition I collected the following error message, but only one time:

Unable to start a backup cycle for configuration C:\Users\Papa\AppData\Local\Microsoft\Windows\FileHistory\Configuration\Config

Event ID: 200

• Can anyone help me with this stubborn problem?

Thank you in advance.

 

Using network hard drive for backup

It depends what sort of backup you want to do. If you're happy just backing up regular files, then there are a bazillion (really, that many!) different bits of freeware to do that. There is a good list here:

Download Back Up Tools for Windows - MajorGeeks

and pretty much all of them can do network backups. Some even have fancy options like encryption. Really, the most useful thing is just being able to schedule them and know they ran OK.

You may also want to make a system image backup too, and you'll find that software in the very same list.

I don't have Windows 8 as yet, so I'm afraid I can't suggest any for that platform. Personally, I use Clonezilla for image backups.