Windows 10: Bad Image Error - iertutil.dll

I got a BSOD while using my computer as normal, and when it reset, some of my programs don't work and they present me with a Bad Image error. I have not made any changes to the PC lately.


Known programs affected by the error:
Microsoft Office (I uninstalled this after the error, and the installer gives me the same error message)
EA Origin
Norton Power Eraser
Internet Explorer (doesn't respond, and doesn't give me a Bad Image error)

Discord (Discord can't update, but functions normally)
Dropbox (same as Discord)


Solutions I have tried:
Scan for malware with three separate programs (Malwarebytes, Norton Security Suite, Windows Defender)
Use "sfc /scannow" in admin Command Prompt (this always fails)
System Restore (I had no restore points to use)

Use "chkdsk C:" to repair the drive (Scan and repair got stuck at 100%)

Uninstall latest update (this didn't work, and the latest update was about a week ago)

Reset the PC (this was never able to finish; none of my files were altered)

Replace "iertutil.dll" with a replacement .dll (didn't work)


I know "iertutil.dll" is related to Internet Explorer, hence why it doesn't work. I will only perform a fresh Windows 10 install as a last resort, using the Media Creation Tool and a flash drive. Are there any other solutions I could try out?




Error message




Results of "sfc /scannow"

:)

 

Bad Image Errors - dll files changing to 0 bytes


Hi
Have an unusual problem (to me anyway)

Last week I got "Bad Image" errors with Adobe Lightroom (the program had worked OK previously). Two .dll files were listed as corrupt and in Explorer both were shown has having 0 bytes size. Re-installation resolved the problem.
Today I have had the same "bad image" error with another program. Techsmith SnagIt. Once again it was .dll files and they show in explorer as 0 bytes. The timestamp on the 0 byte dlls is the time of the error i.e. today (not when the files were installed).

What I've done so far :
Ran McAfee viruscan across all disks - no problems reported.
Ran Malwarebytes - no problems reported

Went to the properties for the disk drive and under "Tools" ran error check - nothing found
The disk is an SSD so I went to Samsung Magician which shows drive condition as good and S.M.A.R.T. shows wear levelling count at Current Value 99. I do not use Rapid Mode.

The problems are happening on a Samsung 850 Evo 500GB

Any suggestions welcome

Dave

 

Windows Bad Image error

Hi Laura,

To better assist you regarding the “Windows bad Image error message” on your computer, please clarify the following:

• What troubleshooting steps have you done so far?
• Since when are you experiencing the issue?
• Is it still an ongoing issue on your computer?
• Any recent changes made prior to the issue?

Regards.

 

Bad image

Hi angelok1, usually a Bad Image error will refer to a particular dll file on your system . . .

Does the error dialog refer to a dll and if so, is it the same dll when you get that error on different apps?