Windows 10: Battery icon issues

I just got a new Surface Pro 6 from the IT dept at work, but the battery icon was not showing up. I went into device manager, and found two unknown devices that were classified as ACPI, installed them both with the stock driver and then the battery icon finally shows up, but there is only one that is reading (100%) and it always stays at 100% even when disconnected. The other two batteries (maybe the keyboard and mouse?) are reading 0%. If I take away any of the ACPI controlled devices, the battery icon disappears again.


Any ideas? I cannot use windows update, it's maintained by the organization. I can manually install drivers though if we have an idea of which one I need.


***Modified title from: New Surface Pro 6 with company maintained OS package having battery icon issues***

:)

 

Battery Notifiction Icon

Hi Jessica,

Missing battery icon may be caused by an incorrect configuration of the settings. You may follow the steps below to troubleshoot the issue:

Method 1:

• Open Task Manager > Click More details.
• On the Processes tab, find and select Windows Explorer.
• Click Restart on the lower right.
• After the Windows Explorer process has been restarted, check the notification area on the taskbar and see if the battery icon is visible.

Method 2:

• Type Turn system icons on or off in the search box then hit
  Enter.
• Toggle Power to On and check if the battery icon appear.

Let us know if the steps above worked.

 

TrayNotify , Battery Icon and Sounds Icon

Hi,

Thank you for posting your query on Microsoft Community.

I understand that the volume and battery icons are missing in Action Centre. We will assist you to resolve the issue.

To assist you better, I would like to know the make and model of the computer.

I suggest you to follow the steps given below and check if it helps to resolve the issue.

• Open Settings and choose system.
• Click on Notifications and Actions.
• Click on Select which icons appear in Taskbar.
• Turn on.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Battery Icon

Hi,

There are several factors we need to consider why this issue occurs. Please provide the following information:

• What is the make and model of our device?
• Which update affect the battery icon? Is it a security update, feature update, or a major upgrade?
• Have you done any troubleshooting steps?

Meanwhile, we recommend downloading the latest battery driver on its manufacturer's website and check if the issue persists.

We are looking forward to your response.