Windows 10: Battery not charging. Plugged in, not charging

Hello, I am using HP pavilion 360 , it has been months since the message is reading "plugged in, not charging" and now the percentage has decreased to 75%. I have tried to reinstall Microsoft ACPI- Complaint Control Method Battery but it didn't work.

Now what should I do?

:)

 

Battery plugged in but not charging.


Hello Bree & Callender, This morning I fiddled around trying to get the charger to work in the boot process by pressing F2 and the waiting for 10 minutes or so before continuing to log on. The amount of battery charge was still 5% which it was prior to all that. I did this because it was a suggestion from Dell as a possible solution. I then considered updating the BIOS as this is another Dell suggestion to overcome the battery not charging problem.

I then had another look at the adapter to confirm its output which is 130 Watts. Anyway, after an hour or so seemingly getting nowhere I noticed that the battery signal to the left ot the keyboard had lit up. I immediiatly checked the battery icon on the screen and found it was now showing that it was charging and 1 hour 31 minutes to full charge. I decided to leave everything as it was for a couple of hours after which time it was showing 100% charge on the battery.

Later on however I noticed that, although still showing 100% charge, the battery “connected but not charging” message was back. Needless to say I am even more flummoxed. I read all the links you posted Bree and found them very interesting. Nevertheless I am now wondering why the chargeing process had burst into and then died again. Someone, somewhere knows what’s happening I am sure.

 

Battery plugged in but not charging.


Thought I would give an update on plugged in - not charging problem on my Dell Laptop E5420.
For some days now while using this laptop I have left it plugged into the AC Adapter with the battery showing 100% charge. This morning, on opening up, I noticed the battery was showing 92%. On inspection I found I had disconnected the AC Adapter in error the previous evening, so I reconnected it. Immediately the battery started to charge.
I switched the laptop off and back on pressing key F2 to find that, although charging the battery the AC Adapter was still shown as unknown. I switched the laptop off again and this time I pressed key F12, after switching on, to get into diagnostics. I found that, although the battery was again charging, the 130 watt Adapter power was still shown as 1 watt.
I am mentioning all this just to demonstrate how a Dell Adapter can be working perfectly well even when not recognised by the PC it is powering. I am hoping the plugged in-not charging message is a thing of the past, not to be repeated, but I won't hold my breath.

 

Battery plugged in but not charging.

All laptops will say connected but not charging when the battery reaches 100%. There is no trickle charge to keep the battery topped up, it would damage a Li-Ion battery to do so.

It is normal behaviour on a Dell for the battery light to go out when the battery is fully charged. Some other brands I own keep the light on at all times a charger is connected, but change the colour to indicate the state of charge. Usually it's amber to indicate charging, changing to green or white when fully charged. The charging light turning off is Dell's way to tell you it's fully charged. Unfortunately this is indistinguishable from the case of no charger being connected, or an unrecognised charger being used.


Interestingly, while I was waiting for the genuine article to be delivered I found that a spare universal charger I had (the sort suppled with a selection of adapter tips for the lead) would sometimes be accepted by the Dell. I'd plug it in a few times until the battery light lit up then leave it to charge normally. I'd see the same effect in the F2 bios screen, about one time in four when plugging it in the bios would show a '90W adapter' instead of 'unrecognised'. So it looks like the center pin may not be the only way a Dell decides if a charger is acceptable. This may explain why your charger sometimes works. My universal charger certainly had no 'third wire' on the lead's own plug. The Dell adapter's third pin had nothing it could be connected to, but still it would charge sometimes.

I still suspect there's a fault or a broken third wire in your Dell charger.