Windows 10: Battery unknown remaining

Discus and support Battery unknown remaining in Windows 10 BSOD Crashes and Debugging to solve the problem; About a week ago, my laptop started to stop showing the remaining battery and instead showed "Unknown remaining". It would shut down all of a sudden... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Vy Do, Apr 11, 2019.

  1. Vy Do Win User

    Battery unknown remaining


    About a week ago, my laptop started to stop showing the remaining battery and instead showed "Unknown remaining". It would shut down all of a sudden although I did charge overnight, and was only turned on when I plugged in the charger. However, when it is plugged in it showed this "Plugged in and not charging" and still does. Since yesterday, I have had to plug in always to prevent it from shutting down as it would shut down right away when the charger is removed, when a few days before it would take a few hours on battery before it shut down. When it is plugged in, it works fine but as soon as it goes into sleep mode, I would have to plug in the charger again. What should I do in this case?

    Thank you in advance.

    :)
     
    Vy Do, Apr 11, 2019
    #1

  2. Battery not detected (Unknown remaining)

    Hi,

    First of all I suggest you to try with a driver remove and reinstall with Device Manager. To do so:

    1. Press WINDOWS + X

    2. Click on "Device Manager"

    3. Click on "Battery"

    4. Right click on the first element on list

    5. Click on "Remove"

    6. Repeat steps 4 and 5 for the second element on list

    7. Click on "Detects Hardware change" (monitor icon)

    Then reboot your system and check if the problem still exists.

    Please tell me if the solution works.
     
    StefanoTamiotti, Apr 11, 2019
    #2
  3. Battery not detected (unknown remaining)

    At first my battery indicator used to stuck up at some random number and did not use to change at both while charging or discharging.

    I tried to reset the pc a few times and now it can't detect my battery................while charging it shows "plugged in and charging" and at 100% always............and while discharging it shows "unknown remaining" and 100% and turn off suddenly when its
    battery gets completely discharged.

    please help me.
     
    Prakhar Parashari, Apr 11, 2019
    #3
  4. Battery unknown remaining

    Battery not detected (Unknown remaining)

    If your battery has some years, it could be that is going to die. If not, you should check the battery plug, it could be a bad connection.

    However, try other two times with :

    1. Press WINDOWS + X

    2. Click on "Device Manager"

    3. Click on "Battery"

    4. Right click on the first element on list

    5. Click on "Remove"

    6. Repeat steps 4 and 5 for the second element on list

    7. Click on "Detects Hardware change" (monitor icon)

    8. Reboot

    And check if the battery is read again by the OS. If not, then try to run a filesystem check and repair:

    1. Digit "cmd" in windows search bar

    2. Right click on "Command Prompt"

    3. Select "Run as Administrator"

    4. Digit "sfc /scannow" without quote and press ENTER

    Another info that I need: if your laptop is powered off, have you a led indicator, that tells you if the battery is charging?
     
    StefanoTamiotti, Apr 11, 2019
    #4
Thema:

Battery unknown remaining

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