Windows 10: Beats Headphones connect but not headset

I am trying to get my beats studio wireless headset to connect to my pc via bluetooth so I can make calls and talk to cortana.

I can connect the headphones (listen to music all day and adjust the volume without problems) but the hands free headset is not connecting via bluetooth so the microphone doesn't work.


When I go to sound settings, my default device is Beats Studio Stereo headphones BUT the Beats Studio Hands Free Headset is disconnected and will not connect.


I am able to connect my beats to my laptop (also running windows 10) and everything works perfectly. On my laptop, it shows both the headphones and headset (to use the microphone on the beats) as connected and I can listen to music and makes calls all day.


On my desktop

:)

 

Bluetooth headphones connect but headset portion does not


I have the exact same problem with my Bluebuds X





I have tried to manually add a driver through windows driver update (you can choose a driver device from the list)
but i'm not sure which one is compatible and had no luck getting the headset portion to work... *Sad




Please let me know if you have found a solution!

Thanks!

 

Wireless Beats Headphones connecting to windows 10.

Hi Christopher,

We appreciate you for being a part of Windows 10.

We need more information to help you better.

• 
  Is your Wireless Beats Headphones compatible to work with Windows 10?
  
• 
  Do you connect the wireless beats headphones through Bluetooth?
  

Yes, you may need to install the latest drivers if there are any latest updates available for wireless beats headphones/any other hardware device to work effectively.
Refer to the following article to update all the drivers.

How to: Install and Update drivers in Windows
10

Note: If the wireless beats headphones is not compatible to work with Windows 10, then the headphone may not work normally/as excepted.

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Bluetooth headphones connect but headset portion does not


All,

I have a surface pro 4, fully updated. I also have a pair of Revo bluetooth headphones. They also feature blutetooth calling capabilities (i.e. microphone).

I used to connect these without a problem. Recently something strange has been happening. Now when they connect on the headphones (i.e. stereo audio only) is recognized as an audio device.

Normally Windows recognizes headsets like this as two separate devices - headphones for audio and headsets for calling. I can confirm that device manager sees them both as functioning normally. But, as shown below, the headset portion is showing as disconnected. But there is no way to connect it.





I have uninstalled and deleted the device and re-paired it. Nothing works. Thoughts?