Windows 10: Been having trouble with computer randomly freezing and shutting off

I've been having an irritating problem with my laptop ever since I got it from Amazon and it's starting to really piss me off. For some reason, my laptop will just randomly freeze and give me this weird looking screen and shut off by iteself. Sometimes the screen it gives me will look a little bit different but for the most part, the result is the same. I have no idea what causes it or what it even means. The thing that really ticks me off the most is that this is supposed to be a brand new computer that I bought from Amazon but even since I've gotten it, this keeps happening. I've kept my laptop in very good condition ever since I've gotten it, so what gives? Does anyone know what causes this or how I can go about fixing this?

submitted by /u/You-cant-stop-me07
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:)

 

Windows 10 freezes randomly

I had already tried turning off fast startup, to no avail.
Will look at the list you provided, thanks. Hard to do when computer freezes on the Windows loading screen though. *Biggrin

I had tried that as well... no result.

 

Computer shuts down or freezes up

I have a HP Pavilion and in the last few months I've had trouble with my computer shutting down randomly or freezing up. I reset it and keep my files, but it hasn't helped. Does anyone know what's wrong? Thanks

 

Windows 10 Computer Randomly Freezes

Hi,

Listed below are some possibilities why the computer keeps on freezing:

• Outdated drivers.
• Virus and malware.
• Corrupted system files.

We suggest performing the steps on this article that can help resolve the issue.

Get back to us if you have other concerns.