Windows 10: Biometric devices vanished/fingerprint scanner

After 6 months of using new Lenovo laptop S740 ideapad and signing in with my fingerprint scanner it suddenly stopped working and vanished. Updated everything on Lenovo site and still missing...Yes, my windows did an update...I cannot access the Hello sign-in options as it says the camera and fingerprint scanner are not compatible...Losing my mind, help please...

:)

 

biometric devices

Hi,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you to resolve this issue.

I suggest you to follow the methods provided below and check if it helps.

Method 1: Enable Biometric option.

I suggest you to enable the Biometrics to pick up the Biometrics setting. This option shall be enable by default. However, I recommend you to follow the steps provided below and check if it enable or not.

• Press Windows logo key + R key.
• Type gpedit.msc and press
  Enter key.
• Under Computer Configuration, navigate to.

Administrative Templates Windows Components Biometrics

In the left hand panel of the Windows, double click on the following:

• Allow the use of biometrics
• Allow users to log on using biometrics

Select enable option and click on Apply and
OK button.

Now, restart your computer and follow the instructions provided below.

After restarting the computer, I suggest you to disconnect and reconnect the fingerprint sensor device and check if the drivers are getting detected in Device Manager. If the issue still persist, follow method 2.

Method 2: Reinstall drivers and compatibility mode.

I suggest you to download and install the latest drives for fingerprint sensor device from the manufacture’s website and check if it gets detected.

If the issue still persist, you may also install the drivers in compatibility mode and check.

Follow the steps to install the drivers in compatibility mode.

• Download the drivers from the manufacturer’s website.
• Right-click on the installer and click on "Properties".
• Click on the ‘compatibility’ tab and check the box "Run this program in compatibility mode for” and select previous Operating System from the drop down.
• Click on ‘Apply’ and click ‘OK’ and run the file to install it.

After installing the drivers in compatibility mode, follow the method 3 and check if you are able to get the sign in option with Biometric.

Method 3:

• Press Windows logo key + I key.
• Click on Accounts.
• Go to Sign in options.
• The fingerprint option will always be visible if there is a WBF-supported fingerprint reader (and its associated driver) installed on the computer.

For more information, refer the following Microsoft help article.

Biometric Devices

Biometric Devices (Windows Drivers)

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.

 

Problem with Windows Hello and fingerprint scanner after latest auto update.

Hi,

Have you tried updating the driver of your fingerprint scanner? If not, we suggest that you proceed with it and see if it addresses the issue. To update, open your Device Manager, and look for your fingerprint scanner under Biometric devices. Check out

Update drivers in Windows 10 for the steps.

Let us know how it goes.

Regards.

 

Fingerprint Scanner Lenovo Yoga X1 Yoga (3rd Gen)

Hello all! As the title suggests, I have a Lenovo Yoga X1 Yoga (3rd Gen) and I've been having issues with the fingerprint scanner lately. First, the biometric drivers were hidden in my device manager tab. I activated the reveal hidden view and got error
code 45 on the biometric drivers. I thus uninstalled my biometric drivers and reinstalled the correct drivers from Lenovo. However, the biometric devices tab is not showing them in my Device Manager now and the Synaptics app claims there isn't a scanner connected.
What can I do to get a working fingerprint scanner again?